Customer Support Agent - Tembisa Hub

Placements24; Gauteng; In loco; ZAR 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

On-the-job training

Friendly work environment

Career progression

Uniform and equipment provided

Community initiatives engagement

Leave benefits

Employee assistance program

Descrizione del lavoro

Placements24 is seeking a dedicated Customer Support Agent for our Tembisa, Gauteng office. You will be the first point of contact for customers, resolving inquiries and guiding them through product features with a customer-centric mindset.

You will work in a structured environment, handling inquiries via multiple channels, maintaining CRM records, and collaborating with teams to improve service delivery. A strong focus on communication, empathy, and teamwork is essential.

Competenze

• Previous experience in a customer service or call centre preferred.
• Fluent in English and isiZulu.
• Strong listening and problem-solving abilities.
• Proficient with computers and standard software.
• Ability to multitask and manage time effectively.
• Customer-centric mindset with a patient and empathetic approach.
• High school diploma or equivalent.
• Willingness to work at our Tembisa, Gauteng location.

Mansioni

• Respond promptly and professionally to customer inquiries via phone, email, and direct messaging.
• Identify customer needs, clarify information, and investigate customer concerns.
• Provide accurate information about products and services, guiding customers through features and functionalities.
• Troubleshoot and resolve basic to moderate customer issues effectively, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Gather customer feedback and share insights with relevant internal teams to improve service delivery.
• Ensure a high level of customer satisfaction and retention through exceptional service.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team goals and participate in training sessions to enhance product knowledge and service skills.

Conoscenze

Excellent communication

English & isiZulu

Customer focus

Problem-solving

Time management

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client is seeking a dedicated and enthusiastic Customer Support Agent to join their thriving operations based in Tembisa, Gauteng. This role is crucial in ensuring our customers receive outstanding service and support. As a key member of the customer service team, you will be the first point of contact for many clients, providing solutions and information related to our client's diverse range of products and services. This position is ideal for an individual who is passionate about customer satisfaction and possesses excellent communication skills. You will work within a structured environment, focusing on resolving inquiries efficiently and professionally. The role demands a proactive approach to problem-solving and a commitment to maintaining high service standards. This is a fantastic opportunity to grow your career within a reputable organization and contribute to a positive customer journey. The position requires you to be present at our Tembisa office, fostering a strong team connection and collaborative spirit.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and direct messaging.
• Identify customer needs, clarify information, and investigate customer concerns.
• Provide accurate information about products and services, guiding customers through features and functionalities.
• Troubleshoot and resolve basic to moderate customer issues effectively, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Gather customer feedback and share insights with relevant internal teams to improve service delivery.
• Ensure a high level of customer satisfaction and retention through exceptional service.
• Adhere to company policies and procedures in all customer interactions.
• Contribute to team goals and participate in training sessions to enhance product knowledge and service skills.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills in English and isiZulu.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric mindset with a patient and empathetic approach.
• High school diploma or equivalent qualification required.
• Ability to work effectively in a team environment.
• Willingness to work at our Tembisa, Gauteng location.
• Reliable and punctual with a strong work ethic.

Benefits

• Competitive starting salary with opportunities for increases based on performance.
• On-the-job training and continuous professional development.
• A supportive and friendly work environment.
• Exposure to a dynamic industry and client base.
• Clear career progression pathways within the customer service department.
• Company-provided uniform and work equipment.
• Opportunities to engage with community initiatives supported by the company.
• Standard South African leave benefits.
• Access to employee assistance programs.
• Regular performance reviews and feedback sessions.