Customer Support Specialist - Tembisa

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Full-time employment with overtime

Ongoing training and skill development

Company-provided resources and tools

Supportive work environment in Tembisa

Job summary

Placements24 is seeking a Customer Support Specialist to join our team in Tembisa. You will handle inbound inquiries across multiple channels, clarify information, and provide effective solutions to ensure rapid and satisfactory resolutions for customers.

The role emphasizes empathy, strong communication, and a customer-first mindset in a fast-paced environment. The ideal candidate has 1–2 years in a customer-facing role, solid knowledge of helpdesk practices, and is comfortable using ticketing

Qualifications

• 1–2 years in a customer-facing role.
• Excellent verbal and written communication.
• Able to handle high volumes calmly.
• Familiar with ticketing systems.

Responsibilities

• Handle a high volume of inbound customer service requests across multiple channels.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document all customer interactions and resolutions accurately in the company's ticketing system.
• Collaborate with internal teams to resolve product or service problems.
• Educate customers on product features and benefits to enhance their experience.

Skills

Empathy

Communication skills

Customer-centric attitude

Written communication

Multichannel support

Tools

Helpdesk software

Remote support tools

Job description

About the Role

Our client is looking for an empathetic and efficient Customer Support Specialist to join their team based in Tembisa . This position is integral to our client's commitment to providing outstanding support. You will be instrumental in assisting customers with their queries, guiding them through solutions, and ensuring their needs are met with speed and accuracy. The ideal candidate is passionate about helping others and possesses strong communication skills to build rapport and trust with every customer interaction, contributing to a team that prides itself on exceptional service standards.

Key Responsibilities

• Handle a high volume of inbound customer service requests across multiple channels.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Document all customer interactions and resolutions accurately in the company's ticketing system .
• Collaborate with internal teams to resolve product or service problems.
• Educate customers on product features and benefits to enhance their experience.

Requirements

• Minimum of 1-2 years of experience in a similar customer-facing role.
• Strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Familiarity with helpdesk software and remote support tools.
• Patience, empathy, and a customer-centric attitude.

Benefits

• Competitive salary package.
• Full-time employment with potential for overtime.
• Access to ongoing training and skill development programs.
• Company-provided resources and tools for effective job performance.
• A stable and supportive work environment within the vibrant community of Tembisa .