Customer Service Representative - Hybrid

Placements24; South Africa; Hybrid; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Provident fund

Professional training programs

Employee assistance program

Annual leave

Job summary

WhatJobs Direct in Gauteng is seeking a Customer Service Representative for a hybrid role that combines office collaboration with remote work.

You will handle inquiries via phone, email and chat, provide product and policy information, process orders, and resolve complaints to ensure a positive client experience.

The role emphasizes reliable service, detail orientation, and the ability to adapt across in-office and remote environments, with training and career growth opportunities.

Qualifications

• Experience in customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work hybrid and manage time effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Skills

Customer service

Communication

Problem solving

Data entry

Hybrid work adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is looking for a dedicated and customer-focused Customer Service Representative to join their team in Tembisa, Gauteng . This hybrid role offers the best of both worlds, combining the collaboration and structure of an office environment with the flexibility of remote work. You will be at the forefront of client interactions, acting as the primary point of contact for inquiries, concerns, and requests. Your ability to provide efficient and friendly service will be key to maintaining our client's reputation for excellence. This position requires a professional who can balance in-office presence with remote autonomy, contributing to a positive and productive customer experience. We are seeking individuals who are passionate about helping others and are adept at navigating diverse customer needs within a structured work arrangement. Your role is crucial in ensuring client satisfaction and fostering long-term relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and requests efficiently.
• Troubleshoot and resolve customer complaints, identifying solutions that meet customer needs.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate opportunities for service improvements.
• Build and maintain strong customer relationships by providing outstanding service.
• Adhere to company service standards and procedures.
• Participate in team meetings and training sessions, both in-office and remotely.

Requirements

• Previous experience in a customer service or client support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a hybrid model, splitting time between remote and office-based work.
• A positive attitude and a genuine desire to help customers.
• Familiarity with customer service software is a plus.
• Must be reliable and punctual, able to manage time effectively across different work settings.
• A team player with a willingness to learn and adapt.
• High school diploma or equivalent required.

Benefits

• Annual salary of R .
• Access to hybrid work flexibility.
• Opportunities for career growth within the company.
• Comprehensive training programs to enhance skills.
• Contribution to a provident fund.
• Team-building activities and social events.
• Employee assistance program.
• Standard company benefits including sick leave and annual leave.
• Exposure to diverse customer interactions.
• Supportive management and colleagues.