Customer Support Agent - Tembisa

Placements24; Kempton Park; Presencial; ZAR 134 000 - 223 000; Tempo integral

Resumo da oferta

Placements24 in South Africa is seeking a Customer Support Agent to join our client's busy on-site hub in Tembisa, Gauteng. You will handle inquiries, resolve issues, and help customers understand service plans.

The role emphasizes problem-solving, clear communication, and a hands-on approach to billing and service usage, with opportunities to grow within the organization.

Qualificações

• Must have strong problem-solving abilities.
• Excellent communication skills and customer focus.

Responsabilidades

• Handle a high volume of inbound customer calls and emails about services and accounts.
• Provide accurate information on product features, pricing, and service plans.
• Troubleshoot and resolve issues to aim for first-call resolution.
• Document customer interactions in the CRM system.
• Follow scripts to ensure brand consistency.
• Elevate complaints to supervisors when needed.
• Educate customers on service usage and new features.
• Assist with billing inquiries and adjustments.

Conhecimentos

Problem solving

Excellent communication

Descrição da oferta de emprego

About the Role

Our client, a leading provider of telecommunication services, is seeking a dedicated Customer Support Agent to join their bustling operations hub in **Tembisa, Gauteng**. This role is crucial for ensuring our client’s customers receive unparalleled support and assistance. We are looking for an individual who is passionate about problem-solving, possesses excellent communication skills, and is committed to delivering a positive customer experience. The successful candidate will be instrumental in managing customer inquiries, resolving issues, and maintaining high satisfaction levels. This position offers a fantastic opportunity to grow within a reputable organization and make a tangible impact on customer relationships. The role requires a consistent on-site presence to effectively engage with the local customer base.

Key Responsibilities

• Handle a high volume of inbound customer calls and emails, addressing queries related to services and accounts.
• Provide accurate information regarding product features, pricing, and service plans.
• Troubleshoot and resolve customer issues efficiently, aiming for first-call resolution.
• Document all customer interactions and resolutions in the company's CRM system.
• Follow communication scripts and guidelines to ensure brand consistency.
• Identify and upscale customer complaints or complex issues to supervisors or relevant departments.
• Proactively educate customers on service usage, new features, and best practices.
• Assist customers with billing inquiries, adjustments, and