Customer Support Specialist - Tembisa Branch

Placements24; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary

Training and skill development

Company-provided uniform and tools

Job summary

Placements24 is seeking a Customer Support Specialist to join our client's team in Tembisa, Gauteng. You will be the first point of contact for customers, addressing inquiries, resolving issues, and processing requests with empathy and accuracy.

The ideal candidate has excellent English communication, strong problem-solving skills, and a patient, customer-centric approach. This on-site role offers growth within a stable organization in the Gauteng region.

Qualifications

• Prior experience in customer service or call center environment is essential.
• Excellent verbal and written communication in English.
• Strong listening and problem-solving abilities.
• Ability to stay calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues effectively and efficiently.
• Process orders, applications, and requests with attention to detail.
• Escalate complex issues to appropriate departments.

Skills

Communication

Active listening

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Databases

Job description

About the Role

Our client, a leading provider of essential consumer goods, is looking for a dedicated and customer-focused Customer Support Specialist to join their vibrant team in **Tembisa, Gauteng**. This role is crucial for maintaining high standards of customer satisfaction and ensuring a smooth operational flow. You will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and processing requests efficiently. The ideal candidate is an excellent communicator, patient, and possesses a strong ability to empathize with customers. This position offers a fantastic opportunity to grow within a well-established organization and contribute to its reputation for outstanding service. We are committed to providing our employees with a stable and supportive work environment. This role requires your physical presence at our **Tembisa** office, ensuring direct engagement and immediate support for our valued clientele in the **Gauteng** region. Join us and become an integral part of a team that prides itself on delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.


• Provide accurate information about products, services, and company policies.


• Troubleshoot and resolve customer complaints and issues effectively.


• Process customer orders, applications, and requests accurately.


• Escalate complex issues to the appropriate departments for resolution.


• Maintain detailed records of customer interactions and transactions.


• Follow communication guidelines and customer service standards.


• Identify and report trends in customer inquiries and complaints.


• Contribute to team efforts by accomplishing related results as needed.


• Ensure a high level of customer satisfaction at all times.

Requirements

• Previous experience in a customer service or call center environment is essential.


• Excellent verbal and written communication skills in English.


• Strong listening and problem-solving abilities.


• Ability to remain calm and professional under pressure.


• Proficiency in using customer service software and databases.


• High school diploma or equivalent; further education is a plus.


• Must be detail-oriented and organized.


• Ability to work independently and as part of a team.


• Must be available to work on-site in **Tembisa, Gauteng, ZA**.


• A genuine passion for helping customers and exceeding their expectations.

Benefits

• Competitive annual salary.


• Opportunities for training and skill development.


• A stable and secure employment position.


• Access to employee discounts on company products.


• Friendly and supportive team environment.


• Standard working hours within the **Gauteng** region.


• Contribution towards medical aid and pension fund.


• Regular performance reviews with potential for salary increments.


• Company-provided uniform and work tools.


• A chance to build a rewarding career in customer support.