Customer Support Agent - Remote & Dynamic

Placements24; Kempton Park; Teletrabalho; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Training opportunities

Paid time off

Online learning platforms

Career progression

Resumo da oferta

Placements24 is seeking a dedicated Customer Support Agent to join a remote-friendly team serving clients from home. You will handle inquiries by phone, email, and chat, troubleshoot issues, and document interactions accurately within the CRM.

Ideal candidates have strong communication and problem-solving skills, a high school diploma, and the ability to work independently in a remote setting with reliable internet. Flexible shifts are available.

Qualificações

• Experience in customer service, call center or helpdesk is desirable.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• Proficient with computers; CRM experience is a plus.
• Ability to work independently and manage time remotely.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services.
• Accurately document customer interactions, complaints, and resolutions in the CRM.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Provide information about products and services, guiding customers through features.

Conhecimentos

Customer service

Communication

Problem-solving

Listening

Formação académica

High school diploma

Ferramentas

CRM systems

Descrição da oferta de emprego

About the Role

Our client is seeking dedicated and customer-focused Customer Support Agents to join their expanding virtual support team. This is a fully remote position, offering the flexibility to work from anywhere within **Tembisa, Gauteng, ZA**, provided you have a stable internet connection and a conducive work environment. You will be the first point of contact for customers, handling a variety of inquiries, resolving issues efficiently, and ensuring a positive customer experience. We pride ourselves on delivering exceptional service, and as a Support Agent, you will be a critical part of that mission. This role is perfect for individuals who are empathetic, enjoy problem-solving, and are eager to contribute to a customer-centric organization. As part of a remote-first company, you will have access to all the tools and support needed to succeed from home. Our client values open communication and a team-oriented approach, even in a distributed setting. We believe in empowering our employees and providing them with the resources to grow their careers within the customer service field. This position requires a commitment to upholding our brand’s reputation for excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues related to products and services, ensuring customer satisfaction.
• Accurately document customer interactions, complaints, and resolutions in the company's CRM system.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Provide information about products and services, guiding customers through features and functionalities.
• Identify and communicate potential service improvements based on customer feedback and recurring issues.
• Adhere to established company policies, procedures, and quality standards.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction, resolution time, and efficiency.
• Maintain a positive and professional demeanor at all times, even in challenging customer interactions.

Requirements

• Previous experience in customer service, call center, or helpdesk roles is highly desirable.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Strong listening and problem-solving abilities.
• Proficiency with computers and common software applications; experience with CRM systems is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a reliable high-speed internet connection and a quiet, dedicated workspace in **Tembisa, Gauteng, ZA**.
• High school diploma or equivalent; further education or certifications in customer service are advantageous.
• Availability to work flexible shifts as required by business needs.
• A genuine passion for helping customers and resolving their issues.

Benefits

• Annual salary of ZAR .
• Flexible working hours within a remote setup.
• Opportunities for training and skill development.
• Paid time off and company holidays.
• Team-building activities and virtual social events.
• Access to online learning platforms.
• Supportive management team dedicated to employee success.
• Potential for career advancement within the organization.