Customer Support & Order Specialist

Compass; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Compass in Durban, South Africa seeks a proactive Sales Support Clerk to assist customers, process orders, and maintain accurate records. The role emphasizes clear communication, problem solving, and collaboration with multiple departments to enhance customer satisfaction.

The ideal candidate will have Matric and a customer service diploma, plus experience in a call centre or similar environment and proficiency in MS Office and SAP where applicable.

Qualifications

• Matric and customer service diploma or any other relevant qualifications will be advantageous.
• 1 – 2 years of experience in a customer service/call centre environment.
• SAP experience will be advantageous.
• Proficient in all MS applications.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Skills

Communication

Customer service

Problem solving

Data entry

Education

Matric

Customer service diploma

Tools

MS Office

SAP

Job description

Compass in Durban, South Africa seeks a proactive Sales Support Clerk to assist customers, process orders, and maintain accurate records. The role emphasizes clear communication, problem solving, and collaboration with multiple departments to enhance customer satisfaction.

The ideal candidate will have Matric and a customer service diploma, plus experience in a call centre or similar environment and proficiency in MS Office and SAP where applicable.