Sales Support Clerk

Compass Medical Waste Services Recruitment; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Compass Medical Waste Services Recruitment is seeking a Sales Support Clerk to assist customers, process orders, and maintain accurate records. The role emphasizes clear communication, problem‑solving, and a friendly, professional manner.

You will respond to inquiries by phone, email or in person, support registrations, and collaborate with other departments to resolve issues and improve service quality. Matric or a customer service qualification is preferred, with 1–2 years in a service role.

Qualifications

• Matric and customer services diploma or equivalent preferred.
• 1–2 years in a customer service/call centre environment.
• SAP experience would be advantageous.
• Proficient in MS Office applications.

Responsibilities

• Respond to customer enquiries via phone, email and in person in a friendly, professional manner.
• Liaises with customers, prospects and Compass personnel.
• Process stock and service orders received from customers.
• Manage customer records and keep data up to date.
• Resolve complaints and provide timely solutions.
• Collaborate with other departments to address concerns and follow up.
• Maintain knowledge of products and services to provide accurate information.
• Monitor feedback and report trends for improvement.
• Perform general administrative duties (filing, data entry, organized workspace).

Skills

Communication

Customer service

Problem solving

Time management

Education

Matric

Customer service diploma

Tools

MS Office

SAP

Job description

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications And Experience

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 - 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge