Sales Support Clerk

Compass; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Compass Westville is seeking a Sales Support Clerk to provide frontline support to customers and colleagues across departments. You will respond to enquiries, assist with registrations, and ensure accurate data in the system, contributing to smooth order processing.

The role emphasizes excellent communication, a friendly demeanour, and strong problem-solving abilities, with SAP and MS Office proficiency valued.

Qualifications

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1–2 years experience in a customer service/call centre environment.
• SAP experience will be advantageous.
• Proficient in all MS applications.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel.
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Skills

Customer service

Data entry

Administration

Communication

Time management

Persuasiveness / sales ability

Planning and organising

Initiative

Education

Matric

Customer services diploma

Relevant qualifications

Tools

SAP

MS Office

Job description

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications and Experience:

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 – 2 Experience in a customer service/call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Time management
• Technical / professional knowledge

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Sales Support Clerk • Westville, Kwazulu-Natal, South Africa