Customer Success & Sales Support Specialist

Compass; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Compass in Durban is seeking a Sales Support Clerk to provide responsive customer service, process orders, manage records, and liaise with internal teams. You will assist customers, maintain data accuracy, and ensure timely resolution of enquiries.

The role requires strong communication, problem-solving, and organizational skills, with familiarity in SAP and MS Office. The position emphasizes adaptable service delivery and collaboration across departments to enhance customer satisfaction.

Qualifications

• Matric and customer services diploma or relevant qualifications are advantageous.
• 1–2 years experience in a customer service/call centre environment.
• SAP experience will be advantageous.
• Proficient in MS applications.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Skills

Customer service

MS Office

Communications

Education

Matric

Customer services diploma

Tools

SAP

Job description

Compass in Durban is seeking a Sales Support Clerk to provide responsive customer service, process orders, manage records, and liaise with internal teams. You will assist customers, maintain data accuracy, and ensure timely resolution of enquiries.

The role requires strong communication, problem-solving, and organizational skills, with familiarity in SAP and MS Office. The position emphasizes adaptable service delivery and collaboration across departments to enhance customer satisfaction.