Customer Care Agent

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Vibrant Soweto office

Health & wellness

Regular training

Job summary

Placements24 is seeking a Customer Care Agent to join its Soweto-based office in Gauteng. The role focuses on frontline customer support, handling inquiries, billing, and account management with a team-driven approach.

The ideal candidate communicates clearly, listens actively, and stays composed under pressure. The position is office-based in Soweto, offering a collaborative environment with exposure to daily operational activities.

Qualifications

• Experience in customer service or call center environments preferred.
• Excellent verbal communication and active listening skills.
• Proficiency with computer systems and CRM software.
• Ability to multitask in a fast paced setting.
• Customer-centric approach and problem-solving abilities.

Responsibilities

• Handle inbound customer calls about services, billing and technical support.
• Provide clear information on products, services and promotions.
• Assist customers with account setup, activation and modifications.
• Troubleshoot basic service issues and process orders and payments.
• Resolve complaints and escalate unresolved issues as needed.
• Maintain accurate records of interactions in the CRM system.
• Adhere to company policies and quality standards.
• Identify opportunities for service upgrades based on customer needs.

Skills

Customer service

Communication skills

CRM software

Problem solving

Teamwork

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client, a dynamic telecommunications company, is seeking an enthusiastic Customer Care Agent to join their bustling office in **Soweto, Gauteng**. This role is pivotal in providing frontline support to customers, ensuring they receive timely and accurate assistance with their queries, service issues, and account management needs. The ideal candidate is a people-person, adept at communication, problem-solving, and maintaining a positive attitude even under pressure. This position is office-based, offering a strong sense of team camaraderie and direct operational involvement within the **Soweto** community. Our client is invested in creating exceptional customer experiences and is looking for dedicated individuals to uphold their service standards.

Key Responsibilities

• Handle inbound customer calls, addressing inquiries related to services, billing, and technical support.
• Provide clear and concise information regarding products, services, and promotions.
• Assist customers with account setup, activation, and modifications.
• Troubleshoot basic technical issues related to telecommunication services.
• Process customer orders, payments, and service requests accurately.
• Resolve customer complaints effectively and escalates unresolved issues to appropriate departments.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Adhere to company policies and procedures, ensuring compliance and quality standards.
• Identify opportunities to offer additional services or upgrades based on customer needs.
• Contribute to team goals and strive for high customer satisfaction ratings.

Requirements

• Previous experience in customer service or a call center environment is highly desirable.
• Excellent verbal communication and active listening skills.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work collaboratively within a team.
• Located in or able to commute to **Soweto, Gauteng**.
• High school diploma or equivalent qualification.
• Familiarity with the telecommunications industry is a plus.
• A patient, empathetic, and professional demeanor.

Benefits

• An annual salary of ZAR.
• Performance-based incentives and bonuses.
• Opportunities for career advancement within the company.
• A vibrant office environment in **Soweto** with a supportive team.
• Basic health and wellness programs.
• Regular training sessions to enhance skills.