Customer Support Representative

Placements24; Paarl; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Health benefits

Flexible remote work

Employee discounts

Paid time off

Professional development

Job summary

Placements24 is partnering with a well-established online retailer to recruit a Customer Support Representative for a remote position with occasional in-person team meetings in Paarl, Western Cape. You will be the first point of contact, delivering outstanding service and resolving inquiries to uphold our brand values.

Ideal candidates are strong communicators who excel at problem-solving and can manage time effectively in a home-office setup.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and quick thinking.
• Proficiency with computers and online platforms.
• Ability to work independently in a remote setting.
• High school diploma or equivalent.
• Willingness to attend occasional meetings in Paarl, Western Cape.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Provide accurate information about products, services, and order status.
• Resolve customer complaints and issues promptly.
• Process returns, exchanges, and refunds per policy.
• Maintain customer records and document interactions.
• Escalate urgent issues to the appropriate team.
• Support achievement of team targets for satisfaction and resolution times.
• Provide feedback on common issues to management.
• Stay informed about promotions and product updates.
• Assist in creating customer support resources like FAQs.

Skills

Customer service

Communication

Problem solving

Computer literacy

Remote work

Time management

Education

High school diploma

Tools

CRM software

Email/Chat tools

Job description

About the Role

Our client, a well-established online retailer, is looking for a motivated Customer Support Representative to join their remote team, with occasional in-person team meetings in Paarl, Western Cape . This role is perfect for an individual who thrives on assisting customers and resolving inquiries efficiently. You will be the first point of contact for many customers, providing them with an outstanding service experience that aligns with our brand values. If you are a strong communicator with a passion for helping people, this remote position offers flexibility and growth opportunities within a supportive company culture. We are dedicated to providing exceptional customer care and building lasting relationships.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and order status.
• Resolve customer complaints and issues in a timely and effective manner.
• Process returns, exchanges, and refunds according to company policy.
• Maintain customer records and document all interactions accurately.
• Identify customer needs and elevate urgent issues to the appropriate team.
• Contribute to achieving team targets for customer satisfaction and resolution times.
• Provide feedback to management on common customer issues and suggestions.
• Stay informed about company promotions and product updates.
• Assist in creating customer support resources like FAQs.

Requirements

• Previous customer service experience is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with computers and common online platforms.
• Ability to work independently and manage your time effectively in a remote setting.
• High school diploma or equivalent.
• Must be reliable and have a dedicated home office setup.
• Willingness to attend occasional team meetings in Paarl, Western Cape .
• Positive attitude and a commitment to excellent customer service.

Benefits

• Competitive hourly wage or annual salary.
• Health and wellness benefits package.
• Opportunities for professional development and advancement.
• Flexible remote working environment.
• Employee discounts on company products.
• Paid time off.