Customer Support Coordinator - Soweto

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical aid and retirement fund

Paid time off

Professional development

Job summary

Placements24 in Soweto is seeking a proactive Customer Support Coordinator to ensure smooth communication between customers, drivers, and operations. You will manage inquiries, track shipments, and help resolve logistical challenges to maintain high service levels across Gauteng.

The role emphasizes strong organization, clear communication, and a commitment to excellent customer service, with opportunities for professional growth within a growing logistics team.

Qualifications

• 2+ years in customer support or logistics coordination.
• Strong communication and interpersonal skills.
• Proficiency with tracking software and CRMs.
• Ability to multitask and stay organized.
• Willingness to relocate to Soweto area.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments, deliveries, and services.
• Track and monitor the status of deliveries, providing timely updates to customers.
• Address and resolve customer issues and complaints related to logistics and service quality.
• Coordinate with delivery drivers and operational teams to ensure efficient dispatch and delivery.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Process customer feedback and elevate any significant issues to management.
• Assist with onboarding new clients and explaining service procedures.
• Proactively identify potential logistical disruptions and implement solutions.
• Collaborate with the sales team to provide exceptional post-sales support.
• Contribute to improving customer service processes and operational efficiency.

Skills

Excellent communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma

Diploma in Logistics (advantageous)

Tools

Tracking software

CRM systems

Job description

About the Role

Our client, a growing logistics and delivery company, is seeking a proactive and detail-oriented Customer Support Coordinator to join their team in Soweto . This role is essential for ensuring seamless communication between customers, drivers, and operational staff, thereby guaranteeing efficient delivery services and high customer satisfaction. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a problem-solving mindset. You will be a key player in managing customer inquiries, tracking shipments, and resolving any logistical challenges that arise, contributing to the smooth operation of services within the Gauteng province.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding shipments, deliveries, and services.
• Track and monitor the status of deliveries, providing timely updates to customers.
• Address and resolve customer issues and complaints related to logistics and service quality.
• Coordinate with delivery drivers and operational teams to ensure efficient dispatch and delivery.
• Maintain accurate customer records and update shipment statuses in the company's tracking system.
• Process customer feedback and elevate any significant issues to management.
• Assist with onboarding new clients and explaining service procedures.
• Proactively identify potential logistical disruptions and implement solutions.
• Collaborate with the sales team to provide exceptional post-sales support.
• Contribute to improving customer service processes and operational efficiency.

Requirements

• High school diploma or equivalent; a diploma in logistics or a related field is advantageous.
• Minimum of 2 years of experience in customer support, logistics coordination, or a similar role.
• Strong understanding of logistics operations and delivery processes.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in using tracking software and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem solving skills and the ability to remain calm under pressure.
• Detail-oriented with a high level of accuracy.
• Must reside in or be willing to relocate to the Soweto area.
• A commitment to delivering excellent customer service.

Benefits

• Our client offers a competitive annual salary with potential for performance-based bonuses.
• Medical aid and retirement fund contributions are part of the benefits package.
• Employees receive paid time off and opportunities for professional development within the logistics sector.
• Join a dynamic and growing company with a supportive team culture.
• This role in Soweto offers the chance to make a real impact on daily operations and customer satisfaction.