Customer Support Associate - Tier 1, In-Office Growth

Placements24; Mbombela (Nelspruit); On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Competitive starting salary

Medical aid package

Retirement annuity fund

Extensive training

Work-life balance

Paid time off

Career advancement opportunities

Job summary

Placements24 in Nelspruit, Mpumalanga seeks a friendly Customer Support Associate - Tier 1 to deliver frontline service for telecom customers. You will handle calls, emails, and chat, provide accurate info, and guide customers through account setup and payments.

With empathy and problem-solving, you’ll troubleshoot basic issues, document interactions in the CRM, and escalate complex cases. This is a full-time on-site role offering training, benefits, and opportunities for career growth within a

Qualifications

• High school diploma or equivalent; some post-secondary education or technical training is a plus.
• Experience in a customer service or call center environment is highly desirable.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using computers, navigating multiple applications, and basic troubleshooting.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries regarding services, billing, and technical issues.
• Provide accurate information and solutions to customer queries in a timely manner.
• Troubleshoot and resolve basic technical problems related to internet, phone, and TV services.
• Guide customers through account setup, service changes, and payment processes.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex or unresolved issues to the appropriate Tier 2 support or specialized teams.
• Maintain a high level of customer satisfaction by providing excellent service.
• Stay up-to-date with product knowledge, service offerings, and company policies.
• Adhere to all performance metrics and quality standards set by the company.
• Contribute to a positive team atmosphere and assist colleagues when needed.

Skills

Excellent communication

Active listening

Patience

Problem solving

Customer-focused

Team collaboration

Education

High school diploma

Post-secondary/technical training (nice to have)

Tools

CRM system

Ticketing system

Job description

Placements24 in Nelspruit, Mpumalanga seeks a friendly Customer Support Associate - Tier 1 to deliver frontline service for telecom customers. You will handle calls, emails, and chat, provide accurate info, and guide customers through account setup and payments.

With empathy and problem-solving, you’ll troubleshoot basic issues, document interactions in the CRM, and escalate complex cases. This is a full-time on-site role offering training, benefits, and opportunities for career growth within a