Customer Care Agent - Richards Bay

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 61,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement savings plan

Paid leave

On-the-job training

Competitive salary

Job summary

Placements24 is recruiting for a Customer Care Agent in Richards Bay, KwaZulu-Natal, offering a hybrid work setup that balances office presence with remote flexibility. The role involves being the first point of contact for customers, addressing inquiries, and delivering a positive service experience to build loyalty.

The ideal candidate has excellent communication, empathy, and the ability to multitask, with basic computer skills and familiarity with CRM systems.

Qualifications

• Previous customer service experience preferred.
• Strong communication and empathy.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Provide clear and accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain customer records and update information in the CRM system.
• Escalate unresolved issues to senior support staff or relevant departments.
• Ensure a high standard of customer satisfaction is met and maintained.
• Identify opportunities for service improvement and provide feedback.
• Collaborate with team members to achieve departmental goals.

Skills

Excellent communication

Interpersonal skills

Multitasking

Time management

Patient attitude

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

About the Role

Our client is seeking a dedicated and enthusiastic Customer Care Agent to join their growing team in Richards Bay, KwaZulu-Natal, ZA. This is a hybrid role, offering a balanced approach to work, combining office-based support with remote flexibility. You will be the first point of contact for customers, addressing their needs, resolving inquiries, and ensuring a positive service experience. The ideal candidate is a strong communicator, empathetic, and enjoys helping others succeed. This role is vital for maintaining customer loyalty and contributing to our client's reputation for exceptional service. You will work in a collaborative environment, supporting both customers and colleagues in Richards Bay.

Key Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Provide clear and accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain customer records and update information in the CRM system.
• Escalate unresolved issues to senior support staff or relevant departments.
• Ensure a high standard of customer satisfaction is met and maintained.
• Identify opportunities for service improvement and provide feedback.
• Collaborate with team members to achieve departmental goals.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Familiarity with customer service software and basic computer skills.
• High school diploma or equivalent.
• A patient and positive attitude towards customer interactions.
• Ability to adapt to a hybrid work schedule, including some days in the Richards Bay, KwaZulu-Natal, ZA office.

Benefits

• Annual salary of 68000 ZAR.
• Hybrid work arrangement for better work-life balance.
• Medical aid contribution.
• Retirement savings plan.
• Paid leave entitlement.
• Opportunities for on-the-job training.