Client Support Executive - WhatJobs Direct

Placements24; Richards Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid contributions

Provident fund

Generous leave allowances

Job summary

WhatJobs Direct in Richards Bay, KwaZulu-Natal, is seeking a Client Support Executive to nurture a dedicated client portfolio and ensure exceptional service. You will be the primary contact for client inquiries, delivering proactive guidance and building strong partnerships.

The ideal candidate has proven client management experience, excellent communication, and a proactive problem-solving mindset. This hybrid role offers remote flexibility with in-office collaboration in Richards Bay and

Qualifications

• Experience in client or account management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and deadlines.
• Familiarity with CRM tools and customer service best practices.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries in a timely and professional manner.
• Provide guidance on products and services.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery.
• Document client interactions in the CRM system.
• Conduct regular check-ins and reviews with clients.
• Assist in onboarding new clients.
• Identify upsell or cross-sell opportunities.
• Represent the company professionally in all client communications in Richards Bay.

Skills

Client management

Communication

Negotiation

Organizational skills

Interpersonal skills

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking a professional and diligent Client Support Executive to join their team in Richards Bay, KwaZulu-Natal . This role is central to maintaining strong relationships with our client's key customers, ensuring their needs are met effectively and efficiently. You will be the primary point of contact for a portfolio of clients, providing exceptional service and support. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a keen understanding of customer relationship management. This hybrid role offers the flexibility to work both remotely and from our office in Richards Bay , allowing for a balanced work environment. You will play a vital part in fostering client loyalty and contributing to the overall success of the business within the vibrant economic landscape of KwaZulu-Natal . We are looking for an individual who is passionate about delivering outstanding customer experiences and building long-term partnerships. Your dedication and expertise will be highly valued.

Key Responsibilities

• Manage and nurture relationships with a dedicated portfolio of clients.
• Address client inquiries, concerns, and requests in a timely and professional manner.
• Provide comprehensive support and guidance on products and services.
• Proactively identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams to ensure seamless service delivery for clients.
• Document client interactions and feedback accurately in the CRM system.
• Conduct regular check-ins and performance reviews with clients.
• Assist in the onboarding process for new clients.
• Identify potential upselling or cross-selling opportunities based on client needs.
• Represent the company professionally in all client communications in Richards Bay .

Requirements

• Proven experience in client management, account management, or customer support.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and as part of a team in a hybrid model.
• A customer-centric approach and a commitment to service excellence.
• Familiarity with the business environment in KwaZulu-Natal is advantageous.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Problem-solving skills and the ability to handle challenging situations effectively.
• Adaptability and willingness to learn new processes and tools.

Benefits

This position offers a competitive salary, along with performance-based incentives and opportunities for career advancement. Our client provides a supportive work environment with a hybrid work model, blending remote flexibility with in-office collaboration in Richards Bay, KwaZulu-Natal . You will receive comprehensive training and ongoing professional development to enhance your skills. Benefits include medical aid contributions, a provident fund, and generous leave allowances. The company culture encourages teamwork and mutual respect. This role is an excellent opportunity to grow within a respected organization that values its employees and their contributions. Join a team committed to excellence and client success in the dynamic region of South Africa .