Remote Customer Support Agent

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Professional development

Health benefits

Remote team culture

Job summary

Placements24 is seeking a motivated Remote Customer Support Agent to join our fully remote team, serving clients in Centurion and Gauteng. You will address inquiries, resolve issues, and guide clients on our offerings from your home office.

The role requires strong communication, a reliable internet connection, and the ability to work independently to meet performance targets while contributing to a collaborative remote culture and ongoing virtual training.

Qualifications

• Remote customer support or helpdesk experience required.
• Strong communication, listening and problem-solving skills.
• Experience with CRM/helpdesk tools and standard office software.
• Home office setup with reliable internet connection.
• Ability to work independently and meet performance targets.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to a diverse client base.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring high satisfaction rates.
• Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system.
• Educate customers on product features, services, and best practices to enhance their experience.
• Escalate complex issues to appropriate teams while ensuring clear communication and follow-through.
• Contribute to team knowledge base by documenting solutions and common issues.

Skills

Remote customer support

Communication skills

Problem solving

CRM software

Time management

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk platforms

Office applications

Job description

About the Role

Our client is seeking a motivated and experienced Remote Customer Support Agent to join their fully remote team, based remotely but serving clients in Centurion and surrounding areas. This role is crucial for delivering outstanding customer service and ensuring client satisfaction from the comfort of your home office. You will act as a key point of contact, addressing inquiries, resolving issues, and providing guidance on our client's offerings. This is an excellent opportunity for a self-disciplined individual who thrives in a remote setting and is passionate about providing exceptional support to clients across Gauteng.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat to a diverse client base.
• Troubleshoot and resolve customer issues efficiently and effectively, ensuring high satisfaction rates.
• Maintain accurate and detailed records of all customer interactions and resolutions within the CRM system.
• Educate customers on product features, services, and best practices to enhance their experience.
• Escalate complex issues to appropriate teams while ensuring clear communication and follow-through.
• Contribute to team knowledge base by documenting solutions and common issues.

Requirements

• Proven experience in a remote customer support or helpdesk role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software, helpdesk platforms, and standard office applications.
• A dedicated home office setup with reliable high-speed internet connectivity.
• Ability to work independently, manage time effectively, and meet performance targets.
• High school diploma or equivalent; experience in a technical support role is a significant advantage.

Benefits

• Competitive salary commensurate with remote work experience.
• Fully remote work arrangement offering unparalleled flexibility.
• Opportunities for professional development and virtual training programs.
• Comprehensive health benefits package.
• A collaborative and supportive remote team culture.