Customer Support Agent - Full-Time Position

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Work from home

Training provided

Growth opportunities

Remote team culture

Job summary

Placements24 is seeking a proactive Customer Support Agent to join a fully remote team serving customers across South Africa. The role demands excellent communication and problem-solving, with a focus on delivering a positive shopping experience from home.

You'll handle inquiries via email, live chat, and phone, process orders and returns, and collaborate with internal teams to continuously improve service. Remote-friendly, with training and growth opportunities.

Qualifications

• Previous customer service or call center experience required.
• E-commerce familiarity preferred.
• Excellent verbal and written communication.
• Strong problem-solving and patient demeanor.
• Proficient with computers, email, and common online tools.
• Familiarity with CRM software is a plus.
• Ability to work autonomously in a remote setup.
• Willing to work shifts, including evenings and weekends.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, live chat, and phone.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues effectively, ensuring satisfaction.
• Process orders, returns, and exchanges per company policies.
• Maintain detailed records of interactions in the CRM system.
• Gather customer feedback and relay insights to management.

Skills

Customer service

Communication

CRM software

E-commerce

Multitasking

Problem solving

Remote work

Tools

CRM software

Job description

About the Role

Our client, a fast-growing online retailer, is actively seeking a dedicated Customer Support Agent to join their remote team. This role is based in Benoni, Gauteng , but operates as a fully remote position, offering significant flexibility. You will be the frontline representative, handling customer inquiries, resolving issues, and ensuring an outstanding shopping experience. We are looking for a proactive, empathetic, and highly communicative individual who is passionate about customer service. This is an excellent opportunity to contribute to a dynamic e-commerce business from the comfort of your own home and become an integral part of a supportive, digitally-connected team.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via email, live chat, and phone.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues effectively, ensuring customer satisfaction.
• Process orders, returns, and exchanges in accordance with company policies.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Gather customer feedback and relay insights to management to improve services.
• Collaborate with internal teams to ensure seamless customer experiences.
• Identify opportunities to enhance customer loyalty and satisfaction.
• Adhere to all company service standards and performance metrics.
• Participate actively in team meetings and training sessions conducted online.

Requirements

• Previous experience in a customer service or call center role is essential.
• E-commerce experience is highly preferred.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, helpful demeanor.
• Proficiency in using computers, email, and common online communication tools.
• Ability to multitask and manage time effectively in a remote work environment.
• A reliable internet connection and a suitable home office setup.
• Must be able to work autonomously and be self-motivated.
• Familiarity with CRM software is a significant advantage.
• Availability to work assigned shifts, which may include evenings and weekends.
• Based within Benoni, Gauteng region, though the role is fully remote.

Benefits

• This fully remote position offers a competitive salary and the convenience of working from home.
• You will receive comprehensive training and ongoing support from a dedicated team.
• Opportunities for growth within a rapidly expanding online business are available.
• Our client fosters a positive and inclusive remote work culture.
• Contribute to a brand that values its customers and employees.
• You will be provided with the necessary tools and resources to succeed in your role.