Technical Support Agent - George

Placements24; George; On-site; ZAR 120,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Medical aid

Provident fund

Professional development

Career progression

Job summary

Placements24 in George, Western Cape, is seeking a dedicated Technical Support Agent to join our team. You will provide first-line IT support for computer systems, software, and hardware, guiding users through clear, step-by-step solutions.

Ideal candidates have strong technical aptitude, excellent problem-solving abilities, and the ability to communicate technical information effectively. The role offers a fast-paced environment with growth opportunities and a focus on customer satisfaction.

Qualifications

• Proven experience in a technical support role or similar.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Excellent analytical and problem-solving abilities.
• Proficiency with Windows and macOS operating systems.
• Familiarity with hardware and software troubleshooting.
• Excellent interpersonal skills and customer service orientation.
• Ability to explain technical issues clearly and concisely.
• Experience with remote support tools is a plus.
• High school diploma required; CompTIA A+ is advantageous.

Responsibilities

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
• Respond to queries under pressure and to customer deadlines.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve technical problems.
• Ask clarifying questions to understand customer issues.
• Walk customers through problem-solving processes.
• Identify and elevate situations requiring urgent attention to the relevant personnel.
• Stay informed about new developments and technology trends.
• Maintain daily performance logs and reports.
• Collaborate with team members to share knowledge and best practices.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem-solving

Remote support

Interpersonal skills

Education

High school diploma

CompTIA A+ certification advantageous

Tools

Remote support tools

Diagnostic software

Job description

About the Role

Our client is looking for a dedicated and skilled Technical Support Agent to join their team in George , Western Cape. This role is essential for providing first-line technical assistance and support to our client's diverse customer base. You will be responsible for addressing technical queries, troubleshooting problems, and guiding users through step-by-step solutions. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to communicate complex technical information in an easily understandable manner. This is an excellent opportunity to advance your career in IT support within a reputable organization that values innovation and customer satisfaction. You will play a key role in maintaining high levels of service and supporting the smooth operation of our client's technological offerings. The work environment is fast-paced and requires a proactive approach to issue resolution.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries under pressure and to customer deadlines.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve technical problems.
• Ask clarifying questions to understand customer issues.
• Walk customers through problem-solving processes.
• Identify and elevate situations requiring urgent attention to the relevant personnel.
• Stay informed about new developments and technology trends.
• Maintain daily performance logs and reports.
• Collaborate with team members to share knowledge and best practices.

Requirements

• Proven experience in a technical support role or similar.
• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Excellent analytical and problem-solving abilities.
• Proficiency with Windows and macOS operating systems.
• Familiarity with hardware and software troubleshooting.
• Excellent interpersonal skills and customer service orientation.
• Ability to explain technical issues clearly and concisely.
• Experience with remote support tools is a plus.
• High school diploma required; relevant certifications (e.g., CompTIA A+) are advantageous.
• A proactive and can-do attitude.

Benefits

Our client provides a competitive remuneration package, including a performance-based bonus structure. Employees are offered a comprehensive medical aid plan and a provident fund. Opportunities for continuous professional development, including specialized training and certification support, are readily available. You will work in a dynamic and supportive team environment with a focus on growth. Our client invests in cutting-edge technology, ensuring you have the tools needed to succeed. Regular performance reviews and clear career progression pathways are in place. Join a company that is committed to its employees' success and well-being, offering a stable and rewarding career.