Customer Care Representative

Placements24; Benoni; Hybrid; ZAR 55,000 - 103,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts on products

Training & development opportunities

Paid time off and holiday pay

Regular performance evaluations

Job summary

Placements24 in Benoni, Gauteng, seeks a friendly Customer Care Representative to handle inquiries in-store and online, resolving issues and guiding shoppers. You will respond via phone, email, and social media, maintaining accurate records and promoting the brand.

You'll collaborate with store teams to ensure a seamless customer experience and contribute to loyalty. The role offers a hybrid work arrangement, competitive hourly pay, employee discounts, ongoing training and development, and

Qualifications

• Experience in customer service or retail is essential.
• Excellent communication and interpersonal skills.
• Patient, empathetic demeanor with problem-solving ability.
• Proficiency with basic computer apps and POS systems.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to help customers.
• Team player with ability to work with store colleagues.
• High school diploma or equivalent required.
• Flexible to work shifts, including weekends.
• Understanding of Benoni retail landscape is beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with accurate information.
• Resolve complaints and issues promptly; escalate when needed.
• Process orders, returns, and exchanges per policy.
• Provide product information and recommendations.
• Maintain accurate customer records and logs.
• Assist customers navigating the website and online store.
• Gather feedback and report recurring issues.
• Promote company products and services.
• Ensure high levels of customer satisfaction.
• Collaborate with store staff and management to resolve issues.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

Multitasking

Teamwork

Customer focus

Positive attitude

Empathy

Education

High school diploma or equivalent

Tools

POS systems

Basic computer apps

Job description

About the Role

Our client, a leading retailer, is seeking a friendly and efficient Customer Care Representative to join their team in Benoni, Gauteng . This role is pivotal in providing exceptional service to customers, handling inquiries, resolving issues, and ensuring a positive shopping experience, both in-store and through various communication channels. You will be the first point of contact for many customers, requiring excellent communication skills, patience, and a problem-solving attitude. The ideal candidate has a passion for customer service and thrives in a fast-paced retail environment. You will be responsible for managing customer interactions across phone, email, and potentially social media platforms, ensuring all queries are addressed promptly and professionally. We are looking for an individual who can represent the brand positively, build rapport with customers, and contribute to customer loyalty. This is a great opportunity for someone eager to develop their career in customer service within the retail sector. The role requires a dedicated individual who can consistently uphold high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Process customer orders, returns, and exchanges according to company policy.
• Provide product information and recommendations to customers.
• Maintain accurate customer records and interaction logs.
• Assist customers with navigating the company website and online store.
• Gather customer feedback and report any recurring issues or suggestions for improvement.
• Promote company products and services where appropriate.
• Ensure a high level of customer satisfaction is consistently achieved.
• Collaborate with store associates and management to resolve customer issues.

Requirements

• Previous experience in a customer service or retail role is essential.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in basic computer applications and point-of-sale (POS) systems.
• Ability to handle multiple tasks and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• Team player with the ability to work collaboratively.
• High school diploma or equivalent required.
• Flexibility to work shifts, including weekends, may be required.
• Understanding of the retail landscape in Benoni is beneficial.

Benefits

• Competitive hourly wage with potential for bonuses.
• Employee discounts on company products.
• Opportunities for training and career development within the retail sector.
• Hybrid work arrangement for a better work-life balance.
• Paid time off and holiday pay.
• Positive and supportive team environment.
• Contribution to a well-known retail brand.
• Exposure to various aspects of retail customer service.
• Opportunities to gain experience in customer relations management.
• Regular performance evaluations and feedback sessions.