Customer Care & Order Support Clerk

Compass

KwaZulu-Natal

On-site

ZAR 180,000 - 240,000

Full time

4 days ago

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Job summary

Compass Westville is seeking a Sales Support Clerk to provide frontline support to customers and colleagues across departments. You will respond to enquiries, assist with registrations, and ensure accurate data in the system, contributing to smooth order processing.

The role emphasizes excellent communication, a friendly demeanour, and strong problem-solving abilities, with SAP and MS Office proficiency valued.

Qualifications

Matric and customer services diploma or any other relevant qualifications will be advantageous.
1–2 years experience in a customer service/call centre environment.
SAP experience will be advantageous.
Proficient in all MS applications.

Responsibilities

Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
Liaises with customers / prospects / all Compass personnel.
Process orders received (stock orders and service orders).
Manage customer records and ensure data is kept up to date in the system.
Resolve customer complaints and issues effectively, providing solutions in a timely manner.
Collaborate with other departments to address customer concerns and follow up on outstanding issues.
Maintain knowledge of company products and services to provide accurate information to customers.
Monitor customer feedback and report trends to management for continuous improvement.
Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.