Technical Customer Success Advocate

Placements24; East London; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement benefits

Professional development

Dynamic work environment in EastLondon

Generous paid time off

Ongoing training and certifications

Employee assistance program

Team building events

Job summary

Placements24 is seeking a Customer Success Advocate in East London, Eastern Cape. You will onboard clients, provide technical guidance, and foster strong relationships to ensure long-term satisfaction and retention.

The role requires clear communication, a solid technical foundation, and a customer-centric mindset. You will help clients maximize product value, monitor health metrics, and coordinate with internal teams to resolve issues.

Qualifications

• Minimum 3 years in customer success, technical support, or a client-facing technical role.
• Strong understanding of software applications and digital solutions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to explain technical concepts clearly to diverse audiences.
• Experience with CRM software and support ticketing systems.

Responsibilities

• Onboard new clients, guiding them through implementation and setup of technical solutions.
• Provide proactive technical support and guidance to maximize product value.
• Build and maintain strong, trusted relationships with assigned clients.
• Understand client goals and help them achieve success using our solutions.
• Identify and address potential client issues before they escalate.
• Conduct regular check-ins and performance reviews with clients.
• Troubleshoot technical challenges and coordinate with internal technical teams for resolution.
• Educate clients on new features and best practices.
• Gather client feedback and relay to product/engineering teams for improvements.
• Monitor client health and adoption metrics, reporting on KPIs.

Skills

Customer success

Communication

Problem solving

Time management

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Support ticketing systems

Job description

Placements24 is seeking a Customer Success Advocate in East London, Eastern Cape. You will onboard clients, provide technical guidance, and foster strong relationships to ensure long-term satisfaction and retention.

The role requires clear communication, a solid technical foundation, and a customer-centric mindset. You will help clients maximize product value, monitor health metrics, and coordinate with internal teams to resolve issues.