Customer Success Manager

Placements24; Pretoria; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Home office allowance

Professional development

Collaborative culture

Job summary

Placements24 is seeking a highly motivated Customer Success Manager to join their growing team. The role starts with a focus on the Pretoria region and operates in a fully remote capacity, offering flexibility and autonomy.

You will guide clients through their journey, identify value opportunities, and foster long-term loyalty. Responsibilities include onboarding, maintaining client relationships, monitoring health, conducting business reviews, and coordinating internal resources.

Qualifications

• Proven experience in customer success, account management, or a client-facing role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer lifecycle management and SaaS models.
• Ability to analyze data and translate insights into actions for clients.
• Self-starter who can work independently in a remote setting.

Responsibilities

• Onboard new clients and ensure successful initial adoption of products/services.
• Develop and maintain relationships with a portfolio of clients.
• Monitor client health and engagement, identifying risks and opportunities.
• Conduct business reviews to showcase value and align on goals.
• Serve as primary contact for inquiries and escalations, coordinating internal resources.
• Drive customer advocacy through case studies, testimonials, and referrals.

Skills

Customer success

Account management

Communication skills

Data analysis

SaaS knowledge

Remote work

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

Data analytics tools

Job description

About the Role

Our client is actively searching for a highly motivated and customer-centric Customer Success Manager to join their growing team, initially focusing on the Pretoria region but operating in a fully remote capacity. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will serve as a trusted advisor, guiding customers through their journey, proactively identifying opportunities for them to maximize value, and fostering long-term loyalty. This is a fully remote position, allowing you to work from anywhere within the designated region, offering unparalleled flexibility and autonomy.

Key Responsibilities

• Onboard new clients, ensuring a smooth transition and successful initial adoption of our products/services.


• Develop and maintain strong relationships with a portfolio of assigned clients.


• Proactively monitor client health and engagement, identifying potential risks and opportunities.


• Conduct regular business reviews to showcase value, gather feedback, and align on future goals.


• Serve as the primary point of contact for client inquiries and escalations, coordinating internal resources as needed.


• Drive customer advocacy through case studies, testimonials, and referrals.

Requirements

• Proven experience in customer success , account management, or a related client-facing role.


• Excellent communication, interpersonal, and presentation skills.


• Strong understanding of customer lifecycle management and SaaS business models.


• Ability to analyze data and translate insights into actionable strategies for clients.


• Self-starter with the ability to manage time effectively and work independently in a remote setting.


• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Highly competitive salary and potential for performance-based bonuses.


• Fully remote work environment with flexible hours.


• Comprehensive health, dental, and vision insurance.


• Generous allowance for home office setup and professional development.


• A collaborative and supportive team culture focused on mutual success and growth.