Customer Success Manager

Glint; Randburg; Presencial; ZAR 350.000 - 480.000; Jornada completa

Descripción de la vacante

Glint seeks a Client Success Manager to onboard installers to the Glint platform, ensuring confident adoption and rapid realization of value. You will lead onboarding sessions, deliver engaging demos, and translate platform features into installer benefits.

The role centers on onboarding, enablement, education, and long-term relationship management, serving as the bridge between installers, product, and the commercial team.

Formación

• Strong communication and facilitation skills.
• Interest in sustainability and digital platforms.
• Enjoy enabling others rather than closing sales.

Responsabilidades

• Lead structured onboarding sessions for new installers, both one-on-one and in small groups.
• Deliver clear platform demos and explain value to installers at different maturity levels.
• Identify onboarding friction points and provide feedback to improve onboarding flows and UX.
• Build trusted relationships with installer partners post-onboarding and support retention.

Conocimientos

Onboarding

Platform enablement

Relationship management

Communication

Facilitation

Descripción del empleo

Client Success Manager at Glint | On-Site – Rosebank, Johannesburg, Gauteng.

About Glint

Glint is building the leading subscription-based solar platform for installers in South Africa.

We make clean energy more accessible, more affordable and more profitable for installers and their clients.

We believe that great client success isn't about answering tickets, it's about genuinely helping people succeed.

As we grow our installer network across South Africa, we need someone who feels the same way.

What to expect in this role:

The Client Success Manager ensures installers onboarded onto Glint understand the platform, adopt it confidently, and realise value quickly.

The role focuses on onboarding, enablement, education, and long-term relationship management, acting as the bridge between installers, product, and the commercial team.

This role is well suited to someone with strengths in communication, research, facilitation, sustainability, and digital platforms - as well as someone who enjoys enabling others rather than closing sales.

Core responsibilities:

Installer onboarding and platform enablement

• Lead structured onboarding sessions for new installers, both one-on-one and in small groups.
• Deliver clear, engaging platform demos and walkthroughs, adapting explanations to different technical and business maturity levels.
• Translate Glint’s platform functionality into practical installer value, including reduced admin, clearer funding processes, and improved client conversion.
• Apply instructional and facilitation techniques to ensure installers can confidently use the platform independently.

Platform adoption, insight, and continuous improvement

• Act as the primary point of contact for installers during early-stage platform usage.
• Identify common onboarding friction points, usage challenges, and behavioural patterns.
• Collect and analyse installer feedback to inform improvements to onboarding flows, messaging, and user experience.
• Produce structured insights and reports that feed into product, marketing, and commercial decision-making.

Stakeholder and relationship management

• Build trusted relationships with installer partners post-onboarding.
• Engage confidently with a range of stakeholders, from operational teams to senior decision-makers.
• Act as an internal advocate for installers, ensuring their needs and feedback are clearly represented.
• Support retention by proactively identifying disengagement risks and addressing them early.

Training content and communication support

• Support the creation and refinement of onboarding materials, demo scripts, FAQs, and simple guides.
• Assist with the development of educational content, including short videos, presentations, and written guides.
• Help ensure installer-facing communication is clear, consistent, and aligned with Glint’s positioning.
• Support workshops, webinars, and group onboarding sessions as the installer base grows.