Remote Customer Success Manager - Growth & Retention

Placements24; George; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Work from anywhere within South Africa

Comprehensive benefits package incl.医?

Job summary

Placements24 is seeking a dedicated Remote Customer Success Manager to join their fully remote team based in George, Western Cape. You will advocate for customers through onboarding, adoption, and ongoing engagement, driving retention and value from our software solutions.

This role emphasizes proactive communication, strategic insights, and collaboration with sales and product teams to ensure client success, with a flexible remote setup that supports work-life balance.

Qualifications

• Proven experience in Customer Success or Account Management in SaaS.
• Ability to manage multiple accounts and build lasting relationships.
• Excellent communication and presentation skills with stakeholders at all levels.
• Experience with CRM and customer success platforms.
• Able to work independently in a remote setting.

Responsibilities

• Manage a portfolio of clients with trust-based relationships.
• Develop and execute customer success plans per client.
• Onboard new clients and ensure successful adoption.
• Conduct regular check-ins and business reviews.
• Identify churn risks and implement retention strategies.
• Educate clients on new features and best practices.
• Collaborate with sales and product teams for feedback.
• Monitor health metrics and take action for positive outcomes.
• Drive upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

SaaS Experience

Stakeholder Communication

Remote Collaboration

Time Management

Problem Solving

Education

Bachelor's degree in business/marketing or related field

Tools

CRM systems

Productivity tools

Job description

Placements24 is seeking a dedicated Remote Customer Success Manager to join their fully remote team based in George, Western Cape. You will advocate for customers through onboarding, adoption, and ongoing engagement, driving retention and value from our software solutions.

This role emphasizes proactive communication, strategic insights, and collaboration with sales and product teams to ensure client success, with a flexible remote setup that supports work-life balance.