Customer Solutions Associate

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid options

Paid annual leave

On-the-job training

Job summary

Placements24 in Upington, Northern Cape, is seeking a Customer Solutions Associate to assist customers, resolve issues, and ensure a positive experience with our services. The role emphasizes clear communication, service guidance, and strong client relationships within a community-focused organization.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric attitude.

Qualifications

• Previous experience in a customer service or client support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and basic software applications.
• High school diploma or equivalent required.
• Ability to work effectively in a team environment.
• Must be based in or able to commute to Upington, Northern Cape.
• A friendly demeanor and customer-centric attitude.

Responsibilities

• Handle customer inquiries and provide information regarding services.
• Assist customers in resolving issues related to their accounts and services.
• Process service requests and update customer information accurately.
• Communicate effectively with customers via phone, email, and in person.
• Ensure customer satisfaction by providing efficient and friendly service.
• Identify customer needs and recommend appropriate solutions or services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Adhere to company policies and procedures.

Skills

Communication skills

Problem solving

Team player

Computer literacy

Education

High school diploma or equivalent

Job description

About the Role

Our client, a growing provider of essential services in Upington, Northern Cape , is looking for a diligent and customer-oriented Customer Solutions Associate to join their team. This role is focused on assisting customers with their inquiries, resolving issues, and ensuring a positive experience with our client's services. The ideal candidate will possess excellent communication and problem-solving skills, with a strong commitment to customer satisfaction. You will be instrumental in providing clear and accurate information, guiding customers through service processes and maintaining strong client relationships. This position offers a stable career opportunity within a valued local organization. We are seeking an individual who is eager to contribute to the community and support the company's mission in Upington .

Key Responsibilities

• Handle customer inquiries and provide information regarding services.
• Assist customers in resolving issues related to their accounts and services.
• Process service requests and update customer information accurately.
• Communicate effectively with customers via phone, email, and in person.
• Ensure customer satisfaction by providing efficient and friendly service.
• Identify customer needs and recommend appropriate solutions or services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Adhere to company policies and procedures.

Requirements

• Previous experience in a customer service or client support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and basic software applications.
• High school diploma or equivalent required.
• Ability to work effectively in a team environment.
• Must be based in or able to commute to Upington, Northern Cape .
• A friendly demeanor and customer-centric attitude.

Benefits

• Competitive salary based on experience.
• Full-time employment with regular working hours.
• Comprehensive benefits package, including medical aid options.
• Opportunities for on-the-job training and development.
• A supportive and friendly work environment in Upington .
• Paid annual leave.