Customer Solutions Advisor - Mossel Bay

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Performance-based incentives

Health insurance

Retirement savings plans

Fully remote role

Training and workshops

Job summary

Placements24 is seeking a Customer Solutions Advisor to join a fully remote team supporting customers across South Africa. You will guide clients through product inquiries, perform technical clarifications, and provide post-installation support from a home office.

A passion for sustainability and strong communication are essential for success. You will work independently, manage inquiries via phone, email, and video, and collaborate with cross-functional teams to ensure a seamless customer

Qualifications

• Minimum of 4 years in a customer-facing advisory or support role, preferably in a technical or solutions-oriented industry.
• Excellent communication, active listening, and interpersonal skills.
• Ability to work independently in a remote setup and maintain high productivity.
• Ability to explain technical concepts clearly to non-technical audiences.

Responsibilities

• Provide expert advice and support to customers regarding renewable energy products via phone, email, and video conferencing.
• Troubleshoot and resolve customer issues related to product functionality, installation, and performance.
• Educate customers on benefits, features, and best practices for utilizing energy solutions.
• Guide customers through system setup, operation, and maintenance.
• Maintain detailed customer records in the CRM system and collaborate with technical and sales teams.

Skills

Customer advisory

Communication

Remote work experience

Problem solving

Sustainability passion

Tools

Salesforce

Microsoft Dynamics

Job description

About the Role

Our client, a leading innovator in the renewable energy sector, is seeking a dedicated and proactive Customer Solutions Advisor to join their expanding remote team. This crucial role focuses on empowering customers with knowledge and support related to our sustainable energy solutions. You will be the trusted advisor, guiding clients through product inquiries, technical clarifications, and post-installation support, ensuring a seamless and positive experience. This is an exceptional opportunity for a motivated individual passionate about sustainability and customer advocacy to contribute significantly from their home office. The position offers the flexibility of remote work, allowing you to make a substantial impact on customer satisfaction and company growth from anywhere in South Africa .

Key Responsibilities

• Provide expert advice and support to customers regarding renewable energy products and services via phone, email, and video conferencing.
• Troubleshoot and resolve customer issues related to product functionality, installation, and performance.
• Educate customers on the benefits, features, and best practices for utilizing our energy solutions.
• Guide customers through the process of system setup, operation, and maintenance.
• Maintain detailed customer records, including inquiries, resolutions, and feedback, within the CRM system.
• Collaborate with technical and sales teams to ensure comprehensive customer solutions.
• Identify customer needs and proactively offer additional products or services that align with their goals.
• Contribute to the development of customer support resources, such as guides and FAQs.
• Gather and relay customer feedback to relevant departments to drive service and product improvements.
• Ensure a high level of customer satisfaction, aiming for retention and positive referrals.

Requirements

• Minimum of 4 years of experience in a customer-facing advisory or support role, preferably within a technical or solution-oriented industry.
• Strong understanding of renewable energy technologies or a demonstrated ability to quickly acquire technical knowledge.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using CRM software (e.g., Salesforce, Microsoft Dynamics) and remote collaboration tools.
• Ability to work independently, manage a remote workload effectively, and maintain high productivity levels.
• Strong problem-solving skills and a methodical approach to resolving customer issues.
• A passion for sustainability and a desire to contribute to a greener future.
• Ability to explain technical concepts in a clear and understandable manner to a non-technical audience.
• Must have a reliable internet connection and a suitable home office environment.
• Previous experience in the Western Cape region is advantageous but not required.

Benefits

• Our client offers an attractive annual salary, complemented by performance-based incentives and bonuses.
• Comprehensive health insurance and retirement savings plans are provided.
• This position is fully remote, offering unparalleled flexibility and work-life balance.
• Continuous learning opportunities, including access to industry training and workshops, are available.
• Join a mission-driven organization dedicated to innovation and sustainability.
• Be part of a team that makes a tangible difference, contributing to a cleaner planet from your home base, potentially near Mossel Bay or elsewhere in South Africa .