Remote Customer Solutions Advisor

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible remote work

Health benefits

Professional development

Company equipment

Bonuses

Remote team culture

Job summary

Placements24 is seeking motivated, service-oriented individuals for a fully remote Customer Solutions Advisor role. You will provide support via email, chat, and video calls, troubleshoot issues, and guide customers through setup and usage from your home office.

You will join a globally distributed team, collaborate with colleagues across departments, and uphold SLAs while delivering exceptional customer care.

Qualifications

• Proven customer service experience, preferably in a remote or virtual capacity.
• Excellent communication skills, including active listening and clear articulation.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and virtual collaboration tools.
• Ability to work independently, manage time effectively, and maintain productivity remotely.
• A dedicated home office setup with reliable high-speed internet.
• Experience with CRM systems (e.g., HubSpot, Salesforce) is an asset.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Responsibilities

• Provide comprehensive customer support via virtual channels (email, chat, video calls).
• Assist customers with product inquiries, troubleshooting, and issue resolution.
• Guide users through setup, usage, and problem-solving processes.
• Identify customer needs and recommend appropriate solutions or services.
• Document customer interactions, solutions, and feedback accurately in the CRM.
• Collaborate with remote team members and other departments to ensure customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to company policies and service level agreements (SLAs).
• Participate in virtual training sessions and team meetings.

Skills

Customer service experience

Excellent communication

Problem-solving

Independent work

Home office setup

CRM experience

Remote work proficiency

Time management

Education

High school diploma or equivalent

CRM certification or related training (nice to have)

Tools

HubSpot

Salesforce

Office software (MS Office/Google Workspace)

Job description

About the Role

Our client is seeking motivated and service-oriented individuals for a fully remote Customer Solutions Advisor position. This role is integral to providing exceptional support and guidance to customers, ensuring they have a seamless experience with our client's innovative products and services. As a Remote Customer Solutions Advisor, you will be empowered to resolve customer inquiries efficiently, troubleshoot issues, and offer tailored solutions from the convenience of your home office. This role is designed for proactive problem-solvers who excel in a remote-first environment and are committed to delivering outstanding customer care. You will be part of a globally distributed team, contributing to customer satisfaction and loyalty without geographical constraints. If you possess strong communication skills, a passion for helping others, and the ability to thrive in an independent work setting, this is an excellent opportunity to advance your career in customer support. The focus is entirely on remote engagement and service delivery, making this role ideal for candidates seeking true work-from-home flexibility.

Key Responsibilities

• Provide comprehensive customer support via virtual channels (email, chat, video calls).
• Assist customers with product inquiries, troubleshooting, and issue resolution.
• Guide users through setup, usage, and problem-solving processes.
• Identify customer needs and recommend appropriate solutions or services.
• Document customer interactions, solutions, and feedback accurately in the CRM.
• Collaborate with remote team members and other departments to ensure customer satisfaction.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to company policies and service level agreements (SLAs).
• Participate in virtual training sessions and team meetings.

Requirements

• Proven customer service experience, preferably in a remote or virtual capacity.
• Excellent communication skills, including active listening and clear articulation.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with standard office software and virtual collaboration tools.
• Ability to work independently, manage time effectively, and maintain productivity remotely.
• A dedicated home office setup with reliable high-speed internet.
• Must be based in South Africa.
• Experience with CRM systems (e.g., HubSpot, Salesforce) is an asset.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Benefits

• Competitive annual salary.
• Remote work arrangement offering maximum flexibility.
• Comprehensive health and wellness benefits package.
• Opportunities for continuous learning and professional development in a remote setting.
• Performance-based bonuses and recognition programs.
• Company-provided equipment and software.
• A supportive and inclusive remote team culture.