Customer Solutions Advisor

Placements24; Durban; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Remote work flexibility

Medical insurance

Dental insurance

Vision insurance

Professional growth

Online learning resources

Equipment provided

Retirement plan

Inclusive remote team culture

Descrizione del lavoro

Placements24 in Durban (remote-first) is seeking a skilled Customer Solutions Advisor to join their expanding team. This remote role supports clients via email, chat, and phone from a Durban hub, delivering expert advice and tailored solutions.

The ideal candidate has 4+ years in customer service or technical support, strong problem-solving and communication skills, and experience with CRM tools. You will work independently from a home office while collaborating with cross-functional teams.

Competenze

• Minimum 4 years in customer service or technical support.
• Proven ability to provide remote support and manage customer relationships.
• Strong problem-solving and analytical thinking.
• Excellent written and verbal communication; able to explain technical concepts clearly.
• Proficient with remote tools and CRM software.
• Self-motivated and able to work independently from home.
• A dedicated home office space with reliable high-speed internet.

Mansioni

• Deliver excellent customer service and technical support remotely.
• Analyze customer needs and provide tailored solutions.
• Guide customers through product features and troubleshooting.
• Maintain accurate customer records in the CRM.
• Collaborate with cross-functional teams to resolve issues.
• Develop and update support docs and knowledge bases.
• Identify trends and provide feedback to management.
• Ensure interactions align with SLAs.
• Seek opportunities to enhance customer experience.

Conoscenze

Customer service

Remote support

Problem solving

Communication

CRM software

Formazione

High school diploma

Associate degree

Bachelor's degree

Strumenti

Zoom

Slack

CRM software

Descrizione del lavoro

About the Role

Our client is actively seeking a highly skilled and dedicated Customer Solutions Advisor to join their expanding team, operating remotely with a hub in **Durban, KwaZulu-Natal**. This critical role involves providing expert advice and tailored solutions to customers, addressing their inquiries, and ensuring their complete satisfaction. The ideal candidate will have a strong background in customer service, excellent problem-solving skills, and a commitment to delivering outstanding support. As a remote-first position, you will leverage technology to connect with clients and colleagues, making an impact from anywhere. This is an exceptional opportunity to be part of a forward-thinking company that values flexibility and employee well-being, contributing significantly to our client's reputation for excellence in the **Durban** region and beyond. We are committed to building a diverse and inclusive remote workforce.

Key Responsibilities

• Deliver exceptional customer service and technical support through various remote channels (email, chat, phone).
• Analyze customer needs and provide effective, personalized solutions to complex issues.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Maintain accurate and detailed customer records within the CRM system.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Develop and update support documentation, FAQs, and knowledge base articles for internal and external use.
• Identify trends in customer inquiries and provide actionable feedback to management.
• Ensure all customer interactions align with company standards and service level agreements.
• Proactively seek opportunities to enhance the customer experience and drive satisfaction.

Requirements

• Minimum of 4 years of experience in customer service, technical support, or a related client-facing role.
• Demonstrated ability to provide remote support and manage customer relationships effectively.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proficiency with remote collaboration tools (e.g., Zoom, Slack) and CRM software.
• Self-motivated and able to work independently with minimal supervision in a remote setup.
• A dedicated home office space with a reliable high-speed internet connection.
• Experience in troubleshooting software or hardware issues is highly advantageous.
• High school diploma required; an associate's or bachelor's degree is a plus.

Benefits

• Competitive salary commensurate with experience.
• Remote work flexibility, allowing for a better work-life balance.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Opportunities for professional growth and advancement.
• Access to online learning platforms and training resources.
• Company-provided equipment for remote work.
• Retirement savings plan options.
• A supportive and inclusive remote team culture, with virtual social events.