Customer Care Representative

Placements24; Soweto; On-site; ZAR 62,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly wage

Performance bonuses

On-the-job training

Supportive team environment

Employee discounts

Job summary

Placements24 is hiring a Customer Care Representative in Soweto, Gauteng. The role focuses on assisting customers with inquiries, processing orders, and resolving issues to ensure high satisfaction.

You will be the voice of the brand, maintaining records and providing product information in a fast-paced retail setting. The ideal candidate has strong communication, active listening, and interpersonal skills, with basic computer proficiency and reliability.

Qualifications

• Previous experience in a customer service or retail role is preferred.
• Excellent communication and active listening skills are required.
• Strong interpersonal skills and the ability to handle stressful situations calmly.
• Basic computer proficiency and familiarity with point-of-sale systems or customer databases.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent qualification.
• A positive and empathetic attitude towards customers.
• Reliability and punctuality are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services.
• Process customer orders, forms, applications, and requests accurately.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about company products, services, and promotions.
• Maintain customer records by updating account information and interactions.
• Identify and elevate potential issues to management for resolution.
• Assist customers with returns, exchanges, and other post-purchase support needs.
• Gather customer feedback to help improve service offerings.
• Adhere to company policies and procedures in all customer interactions.

Skills

Customer service

Communication skills

Active listening

Interpersonal skills

Multitasking

Time management

Reliability

Education

High school diploma

Tools

POS systems

Customer databases

Job description

About the Role

Our client, a growing retail chain, is looking for a friendly and efficient Customer Care Representative to join their dedicated team in Soweto, Gauteng . This role is crucial for ensuring that every customer interaction is handled with professionalism and care, contributing to brand loyalty and satisfaction.

You will be the voice of the company, assisting customers with inquiries, resolving complaints, and providing information about products and services.

This position is ideal for individuals who are passionate about customer service and thrive in a customer-facing role within the Soweto community.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding orders, products, and services.
• Process customer orders, forms, applications, and requests accurately.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about company products, services, and promotions.
• Maintain customer records by updating account information and interactions.
• Identify and elevate potential issues to management for resolution.
• Assist customers with returns, exchanges, and other post-purchase support needs.
• Gather customer feedback to help improve service offerings.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• Previous experience in a customer service or retail role is preferred.
• Excellent communication and active listening skills.
• Strong interpersonal skills and the ability to handle stressful situations calmly.
• Basic computer proficiency and familiarity with point-of-sale systems or customer databases.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent qualification.
• A positive and empathetic attitude towards customers.
• Reliability and punctuality are essential.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Opportunity to work with a well-known retail brand.
• On-the-job training and development opportunities.
• Positive and supportive team environment.
• Employee discounts on company products.
• Convenient location in Soweto, Gauteng .