Customer Support Representative

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement savings

Training opportunities

Team culture

Job summary

Placements24 in Centurion, Gauteng, is seeking a on-site Customer Support Representative. You will be the first point of contact for inquiries, resolving issues promptly and professionally.

The role requires face-to-face engagement at our Centurion office and a strong commitment to outstanding service. Ideal candidates have at least 1 year of customer service experience, excellent communication skills, and the ability to manage multiple tasks in a high-paced environment.

Qualifications

• Minimum 1 year experience in customer service or support.
• Excellent verbal and written communication.
• Ability to work under pressure and multitask.
• Must commute to Centurion daily.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and resolving issues promptly.
• Assist customers with account inquiries, product information, and service-related requests.
• Process customer transactions and update account information accurately.
• Identify and elevate complex issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a high level of customer satisfaction by delivering exceptional service.

Skills

Excellent communication

Interpersonal skills

Customer service mindset

Multitasking

Empathy

Education

High school diploma or equivalent

Further education encouraged

Tools

MS Office

Job description

About the Role

Our client, a growing financial services firm, is seeking a dedicated Customer Support Representative to join their bustling office in Centurion, Gauteng . This is a vital on-site role responsible for providing first-class support to our diverse client base. The successful candidate will be the first point of contact for inquiries, resolving issues efficiently and professionally. We are looking for an individual with a friendly demeanor, excellent communication skills, and a strong commitment to delivering outstanding service. This position requires you to be physically present at our Centurion office to ensure immediate and face-to-face customer engagement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information and resolving issues promptly.
• Assist customers with account inquiries, product information, and service-related requests.
• Process customer transactions and update account information accurately.
• Identify and elevate complex issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a high level of customer satisfaction by delivering exceptional service.

Requirements

• Previous experience in a customer service or support role (at least 1 year preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in basic computer applications, including MS Office.
• Ability to handle high-pressure situations and manage multiple tasks effectively.
• A patient and empathetic approach to customer interactions.
• Must be able to commute daily to our Centurion, Gauteng office.
• High school diploma or equivalent required; further education is a plus.

Benefits

• An annual salary of R , based on experience and qualifications.
• Access to employee benefits such as medical aid and retirement savings.
• Opportunities for on-the-job training and skill development.
• A stable and professional working environment in Centurion .
• Potential for career growth within the organization.
• Team-building activities and a supportive office culture.