Customer Service Representative - Richards Bay

Placements24; Richards Bay; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

On-the-job training

Supportive team

Brand reputation in Richards Bay

Job summary

Placements24 is seeking a friendly and efficient Customer Service Representative for the Richards Bay retail store. You will be the first contact for customers, helping with inquiries, processing transactions, and ensuring a positive shopping experience.

The role emphasizes patience, empathy, and problem-solving to support customer loyalty and reflect the brand’s commitment to excellent service in the local community.

Qualifications

• Previous experience in customer service or retail sales is preferred.
• Excellent communication and active listening skills.
• Familiarity with POS systems and basic computer operations.
• Ability to remain calm and professional under pressure.
• Commitment to outstanding customer service in Richards Bay.

Responsibilities

• Greet customers and assist with product location, information, and selection.
• Process sales transactions accurately using the POS system.
• Handle inquiries, complaints and returns professionally.
• Maintain a clean, organized sales floor and checkout area in Richards Bay.

Skills

Customer service

Retail sales

Communication skills

Active listening

Tools

POS systems

Basic computer skills

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team at the Richards Bay retail store. You will be the first point of contact for customers, providing assistance with inquiries, processing transactions, and ensuring a positive shopping experience. This role is vital for maintaining customer loyalty and reflecting the brand's commitment to excellent service within the local community. The ideal candidate is patient, empathetic, and skilled at problem-solving.

Key Responsibilities

• Greet customers warmly and assist them with product location, information, and selection.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns in a professional and courteous manner.
• Maintain a clean and organized sales floor and checkout area in the Richards Bay store .
• Provide product knowledge and recommendations to enhance the customer's shopping experience.

Requirements

• Previous experience in customer service or retail sales is preferred.
• Excellent communication and active listening skills.
• Familiarity with POS systems and basic computer operations.
• Ability to remain calm and professional under pressure.
• A strong commitment to providing outstanding customer service in Richards Bay .

Benefits

• Competitive hourly wage with opportunities for overtime.
• Employee discounts on a wide range of products.
• On-the-job training and development opportunities.
• A supportive team environment focused on customer satisfaction.
• Contribute to a well-regarded retail brand within the Richards Bay community.