Customer Service Associate

Placements24; Mtubatuba Local Municipality; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Cross-training

Employee assistance

Job summary

Placements24 is seeking a friendly Customer Service Associate to join our Richards Bay, KwaZulu-Natal team. You will engage with customers, provide product information, and resolve issues to ensure a positive experience within a busy industrial hub.

Requirements include Grade 12, strong English communication, and the ability to handle inquiries and basic computer tasks. The role offers health benefits, cross-training opportunities, and stable employment in Richards Bay.

Qualifications

• Completed Grade 12 or equivalent qualification.
• Previous experience in customer service preferred.
• Strong verbal and written communication in English.

Responsibilities

• Engage with customers to understand needs and provide solutions.
• Answer questions about products and services with detailed information.
• Handle customer complaints and resolve them empathetically.
• Process service requests, returns, and exchanges accurately.
• Log all customer interactions and keep workspace organized.

Skills

Communication skills

Education

Grade 12 or equivalent

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Associate to join their operations based in Richards Bay, KwaZulu-Natal . This position is customer-facing and requires individuals who are passionate about helping others and possess excellent communication skills. You will handle a variety of customer inquiries, provide product information, and resolve issues to ensure a positive customer experience. Join a dedicated team committed to service excellence within the industrial hub of Richards Bay .

Key Responsibilities

• Engage with customers to understand their needs and provide appropriate solutions.
• Answer questions about products and services, providing detailed information.
• Handle customer complaints and resolve them effectively and empathetically.
• Process service requests, returns, and exchanges accurately.
• Maintain a clean and organized workspace and ensure all customer interactions are logged.

Requirements

• Completed Grade 12 or equivalent qualification.
• Previous experience in a customer service role is highly preferred.
• Strong verbal and written communication skills in English.
• Basic computer literacy and ability to learn new systems quickly.
• A positive attitude and a strong work ethic.

Benefits

• Competitive hourly wage with regular increments based on performance.
• Comprehensive benefits package including health insurance.
• Opportunities for cross-training and skill development.
• Stable employment in a reputable company located in Richards Bay .
• Employee assistance program for support.