Customer Service Representative - Retail

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Employee discounts

Supportive environment

Brand image support

Job summary

Placements24 is seeking a friendly Customer Service Representative for its Randburg retail location to manage customer interactions and ensure a positive shopping experience.

You will handle inquiries, resolve issues, process returns, and collaborate with store teams; excellent communication and POS proficiency are essential.

Qualifications

• Previous experience in a customer service role, preferably in a retail environment.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency with POS systems and basic computer applications.
• Ability to remain calm and professional under pressure.
• A commitment to delivering outstanding customer experiences in Randburg.

Responsibilities

• Greet customers warmly and assist them with their inquiries and needs.
• Handle customer complaints and issues promptly and effectively, aiming for satisfactory resolutions.
• Process returns, exchanges, and other customer-related transactions accurately.
• Provide information about products, services, and store policies to customers.
• Collaborate with other departments to resolve complex customer issues.
• Maintain a professional and helpful demeanor at all times in the Randburg store.

Skills

Communication

Active listening

Customer service

Problem solving

Calm under pressure

Tools

POS systems

Job description

Our client is seeking a friendly and efficient Customer Service Representative to manage customer interactions at their retail location in Randburg . This role is essential for maintaining high levels of customer satisfaction by addressing inquiries, resolving issues, and providing a positive experience for all shoppers. You will be the first point of contact for many customers, requiring excellent communication skills and a proactive approach to problem-solving. This position is ideal for individuals passionate about customer care within the retail sector in the bustling Gauteng province.

Key Responsibilities

• Greet customers warmly and assist them with their inquiries and needs.
• Handle customer complaints and issues promptly and effectively, aiming for satisfactory resolutions.
• Process returns, exchanges, and other customer-related transactions accurately.
• Provide information about products, services, and store policies to customers.
• Collaborate with other departments to resolve complex customer issues.
• Maintain a professional and helpful demeanor at all times in the Randburg store.

Requirements

• Previous experience in a customer service role, preferably in a retail environment.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a patient, empathetic approach.
• Proficiency with POS systems and basic computer applications.
• Ability to remain calm and professional under pressure.
• A commitment to delivering outstanding customer experiences in Randburg .

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for training and development in customer service excellence.
• Employee discounts on a variety of retail products.
• A supportive and friendly work environment.
• Contribute to a positive brand image in the Gauteng region.