Customer Service Representative (Inbound Calls)

Placements24; Centurion; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Training provided

Resumo da oferta

Placements24 is seeking a Customer Service Representative in Centurion, Gauteng. The role handles inbound inquiries via phone, email, and chat, delivering friendly, solution-focused support in a hybrid work setup.

You will be the first point of contact, maintain records, meet targets, and collaborate with teammates to ensure consistent service quality. A high school diploma is required; familiarity with CRM systems is a plus, with training provided.

Qualificações

• High school diploma required; higher education a plus.
• Experience in customer support or client service is preferred.
• Excellent listening, verbal communication, and presentation skills.

Responsabilidades

• Respond to customer inquiries promptly via phone, email, and chat.
• Identify needs, clarify information, research issues, and provide solutions.
• Troubleshoot and resolve complaints, escalating when necessary.

Conhecimentos

Customer service

Active listening

Verbal communication

Time management

Empathy

Formação académica

High school diploma

Higher education

Ferramentas

CRM systems

Descrição da oferta de emprego

About the Role

Our client, a reputable retailer, is seeking a dedicated and empathetic Customer Service Representative to join their team in Centurion, Gauteng . This role involves handling inbound customer inquiries via phone, email, and chat, providing exceptional support, and resolving issues efficiently. We are offering a hybrid work arrangement, combining the benefits of remote work with occasional in-office collaboration. This position is ideal for individuals who are passionate about customer satisfaction and possess excellent communication skills. You will be the first point of contact for many customers, playing a vital role in maintaining our client's positive reputation.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via various communication channels.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Effectively troubleshoot and resolve customer complaints, escalating when necessary to appropriate departments.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Adhere to company policies and procedures to ensure consistent service quality.
• Provide feedback to management on customer needs, issues, and concerns.
• Meet and exceed individual and team targets for customer satisfaction and resolution times.
• Continuously improve knowledge of products, services, and company policies.
• Collaborate with team members and supervisors to ensure a smooth workflow and shared learning.

Requirements

• High school diploma or equivalent; higher education is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent active listening, verbal communication, and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices is advantageous.
• Patience and empathy when dealing with challenging customer situations.
• Ability to work in a hybrid model, requiring occasional presence at the Centurion, Gauteng office.
• Strong computer proficiency, including navigating multiple software applications.
• A reliable internet connection and a suitable home office setup are required for remote workdays.

Benefits

• This role offers a competitive annual salary and the flexibility of a hybrid work model.
• Enjoy a supportive team environment with opportunities for skill development and career advancement within the retail sector.
• Our client provides comprehensive training to ensure you are well-equipped to succeed.
• Benefit from a work arrangement that blends the convenience of remote work with valuable in-person team interactions.
• Join a company that values its employees and invests in their growth and well-being.
• This position offers a stable and rewarding career path in customer service.