Customer Service Representative (Hybrid)

Placements24; George; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Hybrid work

Training opportunities

Team environment

Job summary

Placements24 in George is seeking a motivated Customer Service Representative to join our client's team in a hybrid role that balances work from home with office presence. You will handle inquiries, resolve issues, and provide product information in a professional, efficient manner to support customer satisfaction.

The ideal candidate has experience in customer service, excellent communication, and strong organization.

Qualifications

• Previous experience in customer service or call center is desirable.
• Excellent communication and interpersonal skills with empathy.
• Strong organizational skills and attention to detail to manage multiple inquiries.
• Comfortable using computers and navigating online systems.
• Ability to adapt to a hybrid work schedule.
• High school diploma or equivalent required; further education is a plus.

Responsibilities

• Handle incoming calls, emails, and chats with timely, accurate responses.
• Identify customer needs and offer appropriate solutions.
• Document interactions accurately in the system.
• Follow procedures to achieve first-contact resolution.
• Gather feedback to improve services.
• Maintain up-to-date product knowledge to assist customers.

Skills

Customer service

Communication

Organization

Computer skills

Education

High school diploma

Job description

About the Role

Our client is seeking an energetic and customer-focused Customer Service Representative to join their team in George . This hybrid role offers the flexibility to work both from home and in the office, providing a balanced work environment. You will be instrumental in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product information with professionalism and efficiency. This position is ideal for an individual who excels in communication and enjoys helping others, contributing directly to the company's reputation for excellent service. You will work closely with a supportive team, sharing knowledge and best practices to enhance overall customer engagement and loyalty.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries, providing timely and accurate responses.
• Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives.
• Document all customer interactions, transactions, comments, and actions accurately in the system.
• Follow communication procedures, guidelines, and policies, aiming for first-contact resolution.
• Gather customer feedback and share insights with the management team to improve services.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong organizational skills and attention to detail to manage multiple inquiries.
• Comfortable using computers, relevant software applications, and navigating online systems.
• Ability to adapt to a hybrid work schedule, balancing remote and in-office responsibilities.
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive monthly remuneration package.
• Access to medical aid and retirement fund contributions.
• Hybrid work model offering flexibility and work-life balance.
• Opportunities for training and skill development.
• Positive and collaborative team environment.