Hybrid Customer Service Pro — Help, Resolve & Delight

Placements24; George; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Hybrid work

Training opportunities

Team environment

Job summary

Placements24 in George is seeking a motivated Customer Service Representative to join our client's team in a hybrid role that balances work from home with office presence. You will handle inquiries, resolve issues, and provide product information in a professional, efficient manner to support customer satisfaction.

The ideal candidate has experience in customer service, excellent communication, and strong organization.

Qualifications

• Previous experience in customer service or call center is desirable.
• Excellent communication and interpersonal skills with empathy.
• Strong organizational skills and attention to detail to manage multiple inquiries.
• Comfortable using computers and navigating online systems.
• Ability to adapt to a hybrid work schedule.
• High school diploma or equivalent required; further education is a plus.

Responsibilities

• Handle incoming calls, emails, and chats with timely, accurate responses.
• Identify customer needs and offer appropriate solutions.
• Document interactions accurately in the system.
• Follow procedures to achieve first-contact resolution.
• Gather feedback to improve services.
• Maintain up-to-date product knowledge to assist customers.

Skills

Customer service

Communication

Organization

Computer skills

Education

High school diploma

Job description

Placements24 in George is seeking a motivated Customer Service Representative to join our client's team in a hybrid role that balances work from home with office presence. You will handle inquiries, resolve issues, and provide product information in a professional, efficient manner to support customer satisfaction.

The ideal candidate has experience in customer service, excellent communication, and strong organization.