Customer Support Agent

Placements24; East London; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Career development

Team-oriented environment

Job summary

Placements24 is seeking a customer support agent in East London for a hybrid role that blends office structure with remote work days. You will handle inquiries, guide customers, and ensure a smooth journey by providing accurate information and empathetic support.

The role emphasizes strong communication and problem-solving skills, with opportunities for professional growth in a team-oriented environment and exposure to CRM systems.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or support is advantageous.
• Strong verbal and written communication with empathy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately within the CRM system.
• Process customer requests, such as orders, returns, or account updates.
• Contribute to a positive team environment through collaboration and support.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a reliable and customer-oriented Customer Support Agent to join their team in East London. This hybrid role is designed for individuals who excel at providing excellent service and support to customers. You will be the voice of the company, handling inquiries, resolving issues, and ensuring a positive customer journey. Working in a hybrid model, you will benefit from the structure of an office environment while also enjoying the flexibility of remote work days. Your commitment to customer satisfaction and your problem-solving skills will be key to your success in this dynamic role. Join a team that values your contribution to maintaining strong customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Document all customer interactions and resolutions accurately within the CRM system.
• Process customer requests, such as orders, returns, or account updates.
• Contribute to a positive team environment through collaboration and support.

Requirements

• High school diploma or equivalent is required.
• Previous experience in a customer service or support role is advantageous.
• Strong verbal and written communication skills.
• Ability to listen effectively and demonstrate empathy towards customers.
• Basic computer proficiency and familiarity with CRM software.
• Adaptability to a hybrid work schedule and dedication to meeting performance goals.

Benefits

• Competitive annual salary.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for skill development and career progression.
• A supportive and team-oriented work environment.