Customer Service Associate - Hybrid

Placements24; East London; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health & dental insurance

Generous paid time off

Professional development

Job summary

Placements24 is looking for a friendly Customer Service Associate to join our hybrid team in East London. You will be the first point of contact for customers, addressing inquiries and resolving issues to ensure a positive brand experience.

Role offers flexible remote days with office presence, growth opportunities, and a supportive team focused on work-life balance. Strong communication and CRM familiarity are assets for success.

Qualifications

• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Familiarity with CRM software and standard office productivity tools.
• Ability to manage time effectively and multitask in a dynamic work environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, issue resolution, and general support.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Skills

Customer service

Communication

CRM familiarity

Time management

Multitasking

Tools

CRM software

Office tools

Job description

About the Role

Our client is seeking a friendly and reliable Customer Service Associate to join their hybrid team in East London . This role offers a balanced work experience, combining the convenience of remote work with the collaborative energy of our East London office. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand experience. If you are passionate about helping people and seeking a role that offers flexibility and team engagement, this is an excellent opportunity.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, issue resolution, and general support.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Requirements

• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Familiarity with CRM software and standard office productivity tools.
• Ability to manage time effectively and multitask in a dynamic work environment.
• Comfortable working a hybrid schedule that includes both remote and in-office days.

Benefits

• Competitive salary and opportunities for performance bonuses.
• Comprehensive health and dental insurance.
• Generous paid time off and company holidays.
• Professional development and training opportunities.
• A supportive and inclusive team culture that values work-life balance.