Retail Customer Service Specialist

Placements24; Paarl; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Training and development

Team culture

Competitive salary

Job summary

Placements24 is hiring a Retail Customer Service Specialist for our Paarl store. You will be the primary contact for customers, handling inquiries, processing returns, and guiding shoppers through their journey with a focus on service excellence.

The role supports a hybrid work arrangement and requires strong communication, product knowledge, and CRM/POS proficiency to ensure a smooth, positive experience for every customer.

Qualifications

• Previous experience in customer service, preferably within a retail environment.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using CRM software and point-of-sale (POS) systems.
• Ability to handle stressful situations with patience and professionalism.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Provide prompt, courteous, and knowledgeable customer service in person, over the phone, and via email.
• Assist customers with product inquiries, order placement, and general information.
• Process customer transactions, including sales, returns, exchanges, and warranty claims accurately.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Maintain a thorough understanding of products, services, and store policies.
• Contribute to maintaining a positive and welcoming store atmosphere.

Skills

Customer service

Communication

Problem-solving

CRM software

POS systems

Multitasking

Patience

Organizational skills

Tools

CRM software

POS systems

Job description

About the Role

Our client is seeking a friendly and efficient Retail Customer Service Specialist to enhance the customer experience at their store in Paarl . This role is dedicated to providing outstanding support, resolving customer inquiries, and ensuring a positive shopping journey from start to finish. You will be the primary point of contact for customers, handling issues, processing returns, and offering assistance with product information. This position is ideal for individuals who excel at communication and are passionate about delivering exceptional service in a retail setting, with the flexibility of a hybrid work arrangement.

Key Responsibilities

• Provide prompt, courteous, and knowledgeable customer service in person, over the phone, and via email.
• Assist customers with product inquiries, order placement, and general information.
• Process customer transactions, including sales, returns, exchanges, and warranty claims accurately.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Maintain a thorough understanding of products, services, and store policies.
• Contribute to maintaining a positive and welcoming store atmosphere.

Requirements

• Previous experience in customer service, preferably within a retail environment.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software and point-of-sale (POS) systems.
• Ability to handle stressful situations with patience and professionalism.
• Strong organizational skills and the ability to multitask.
• A genuine desire to help customers and ensure their satisfaction.

Benefits

• Competitive salary and potential for performance incentives.
• Hybrid work model offering flexibility.
• Employee discounts on merchandise.
• Opportunities for training and professional development in customer service excellence.
• A positive and collaborative team culture.