Bilingual Customer Support Specialist (En/Afrikaans)

Placements24; Gauteng; Hybrid; ZAR 190,000 - 279,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Job summary

Placements24 in Johannesburg is seeking a dedicated Customer Support Specialist to join their team. You will be at the forefront of customer interaction, delivering timely resolutions and ensuring exceptional service across phone, email, and chat channels.

The role requires strong communication, problem-solving, and empathy, with a hybrid work model offering flexibility between home and office. You will document interactions, identify trends, provide feedback for service improvements, and

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent written and verbal communication, friendly and professional.
• Strong problem-solving abilities and attention to detail.
• Ability to use CRM software effectively.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Diagnose and resolve customer issues to ensure satisfaction.
• Escalate complex issues to internal teams while keeping customers informed.
• Document all interactions and feedback accurately.
• Provide insights on service trends and improvement opportunities.
• Assist customers with information about products and services.

Skills

Customer service

Communication

Problem solving

CRM software

Multitasking

Empathy

Tools

CRM software

Job description

Customer Support Specialist

2001 Placements24

Posted today

Job Description

full-time

About the Role

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Johannesburg. This role is pivotal in ensuring our clients receive exceptional service and timely resolutions to their inquiries. You will be at the forefront of customer interaction, representing the company’s commitment to satisfaction and support. We are looking for individuals who are passionate about problem-solving and thrive in a collaborative environment, contributing to a positive customer experience that drives loyalty and retention. This position offers a great opportunity to grow within a supportive and forward‑thinking organization that values its employees.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify, diagnose, and resolve customer issues efficiently, ensuring customer satisfaction.
• Escalate complex issues to appropriate internal teams for resolution while maintaining customer communication.
• Document all customer interactions, transactions, comments, and complaints accurately.
• Provide feedback on customer service trends and identify opportunities for service improvement.
• Proactively assist customers by providing information about products and services.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem‑solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• A patient and empathetic approach to handling customer concerns.

Benefits

• Competitive salary package.
• Opportunities for professional development and career advancement.
• Hybrid work model offering flexibility between home and office.
• Comprehensive health and wellness programs.
• A supportive and inclusive team culture focused on shared success.