Customer Service Representative - Retail Operations

Placements24; Stellenbosch; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Employee discounts

Training opportunities

Job summary

Placements24 is seeking a Customer Service Representative in Stellenbosch, Western Cape. You will be the frontline ambassador, delivering in-store and phone-based support, processing transactions, and resolving issues to enhance the shopping experience.

Ideal candidates possess excellent communication, a passion for retail, and a commitment to customer satisfaction. The role offers on-site work with opportunities to grow in a dynamic retail environment.

Qualifications

• Prior experience in customer service or retail is preferred.
• Excellent interpersonal and communication skills.
• Basic understanding of POS systems and retail operations.
• Ability to handle inquiries and complaints effectively.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Greet customers and assist with product inquiries and recommendations.
• Process transactions accurately using the POS system.
• Respond to questions about products, policies, and services.
• Handle returns, exchanges, and refunds per company guidelines.
• Maintain a tidy sales floor and customer service area.
• Assist with inventory management and stock replenishment.

Skills

Customer service

Retail sales

Communication

POS system

Tools

POS system

Job description

About the Role

Our client, a leading retail brand, is seeking an enthusiastic and customer-focused Customer Service Representative to join their vibrant team in Stellenbosch, Western Cape. This role is integral to providing exceptional in-store and phone-based customer support, ensuring every interaction enhances the customer's shopping experience. You will be the frontline ambassador for the brand, addressing inquiries, processing transactions, and resolving issues with professionalism and efficiency. We are looking for individuals who have a passion for retail, excellent communication skills, and a commitment to customer satisfaction. This is an excellent opportunity to contribute to a well-respected brand and develop your career in a dynamic retail environment. Your role will directly impact customer loyalty and satisfaction.

Key Responsibilities

• Greet customers warmly and assist them with product inquiries, information, and recommendations.
• Handle customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Respond to customer questions and concerns via phone and in-person regarding products, policies, and services.
• Process returns, exchanges, and refunds according to company guidelines.
• Maintain a tidy and well-organized sales floor and customer service area.
• Assist in inventory management, including receiving stock and replenishing displays.
• Identify and resolve customer issues with patience and a problem-solving attitude.
• Promote company loyalty programs and special offers to customers.
• Collaborate with the store team to ensure a positive shopping environment for all customers.
• Uphold the company's standards for customer service excellence.

Requirements

• Previous experience in a customer service or retail sales role is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
• Basic understanding of retail operations and point-of-sale systems.
• Ability to handle customer inquiries and complaints effectively.
• Strong organizational skills and attention to detail.
• A genuine passion for customer service and a positive attitude.
• Ability to work flexible hours, including weekends and holidays, as required by retail operations.
• Must be eligible to work in South Africa.
• Willingness to work on-site in Stellenbosch.

Benefits

Our client offers a competitive hourly wage and a structured pay scale, along with employee discounts on merchandise. Enjoy opportunities for training and advancement within the retail sector, a supportive team environment, and exposure to diverse customer interactions. This role provides a stable and engaging work experience within a well-established retail setting, contributing to your professional growth.