Retail Sales Associate - Customer Engagement Specialist

Placements24; Stellenbosch; On-site; ZAR 114,000 - 162,000; Full time

Benefits offered by this job

Competitive hourly wage of R100.

Performance-based incentives.

Employee discount on store merchandise

Job summary

Placements24 is seeking a Retail Sales Associate - Customer Engagement Specialist for a boutique retailer in Paarl, Western Cape. You will greet customers, understand their needs, and drive sales while maintaining a welcoming store environment.

You will communicate product knowledge, handle transactions, and support inventory, merchandising, and visuals to deliver memorable shopping experiences and build lasting relationships with customers.

Qualifications

• Previous experience in a retail sales or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Passion for customer service and creating positive interactions.
• Ability to work as part of a team.
• Stand for extended periods and lift moderate weight.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products and solutions.
• Achieve individual and store sales targets through effective selling techniques.
• Maintain high standards of store presentation, cleanliness, and organization.
• Process customer transactions accurately using the point-of-sale system.
• Handle customer inquiries, feedback, and complaints effectively.
• Assist with inventory management, including stock replenishment and visual merchandising.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Stay informed about product knowledge, promotions, and new arrivals.
• Contribute to a positive and collaborative team atmosphere within the Paarl store.

Skills

Communication skills

Interpersonal skills

Organization

Attention to detail

Sales knowledge

Teamwork

Education

High school diploma or equivalent

Job description

About the Role

Our client, a popular boutique retailer known for its personalized service, is seeking an enthusiastic and customer-focused Retail Sales Associate - Customer Engagement Specialist for their store in Paarl, Western Cape. This role is perfect for individuals who excel at building rapport with customers, understanding their needs, and providing an exceptional shopping experience. You will be responsible for assisting customers, maintaining store appearance, and contributing to overall sales targets. This is a fantastic opportunity to join a vibrant team and represent a brand that values customer connection. The ideal candidate will be passionate about retail, possess excellent communication skills, and thrive in a dynamic, customer-facing environment. You will be the primary point of contact for many customers, ensuring their visit is memorable and productive.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.


• Understand customer needs and recommend suitable products and solutions.


• Achieve individual and store sales targets through effective selling techniques.


• Maintain high standards of store presentation, cleanliness, and organization.


• Process customer transactions accurately using the point-of-sale (POS) system.


• Handle customer inquiries, feedback, and complaints effectively.


• Assist with inventory management, including stock replenishment and visual merchandising.


• Build and maintain strong customer relationships to foster loyalty and repeat business.


• Stay informed about product knowledge, promotions, and new arrivals.


• Contribute to a positive and collaborative team atmosphere within the Paarl store.

Requirements

• Previous experience in a retail sales or customer service role is preferred.


• Excellent communication and interpersonal skills.


• A genuine passion for customer service and creating positive interactions.


• Ability to work effectively as part of a team.


• Strong organizational skills and attention to detail.


• Basic understanding of sales principles and techniques.


• Flexibility to work various shifts, including weekends and public holidays, as required by the Paarl store.


• Ability to stand for extended periods and lift moderate weight.


• A positive attitude and a proactive approach to tasks.


• High school diploma or equivalent.

Benefits

• Competitive hourly wage of R100.


• Potential for performance-based sales incentives.


• Generous employee discount on all store merchandise.


• Opportunities for training and development in retail sales and customer service.


• A friendly and supportive work environment in the heart of Paarl.


• Exposure to diverse customer interactions and retail best practices.


• Potential for career advancement within the company.


• Uniform allowance or provision.