Customer Care Specialist - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund contributions

Employee discounts

Training and development

Career advancement

Job summary

Placements24 in Bloemfontein is seeking a Customer Care Specialist to deliver outstanding service in-store and online. You will handle inquiries, process purchases, and resolve issues to keep customers satisfied and loyal.

Ideal candidates have strong communication, a friendly demeanor, and the ability to work flexible retail hours, including weekends and holidays, with a focus on accuracy and teamwork to maintain a welcoming store environment.

Qualifications

• Experience in a customer service or care role.
• Excellent communication and interpersonal skills.
• A friendly, patient, and empathetic approach to customer interactions.
• Ability to multitask in a fast-paced retail environment.
• Flexibility to work weekends and holidays as required.

Responsibilities

• Handle customer inquiries and resolve issues promptly across channels (phone, email, in-person).
• Provide product information, assist with purchases, and offer solutions to customer concerns.
• Process returns, exchanges, and refunds per company policies.
• Maintain accurate customer records and interaction logs in the CRM system.
• Gather customer feedback to improve products and services.
• Escalate complex issues to management when necessary.
• Educate customers on loyalty programs, promotions, and new product launches.
• Ensure a high level of customer satisfaction is consistently achieved.
• Contribute to a positive and welcoming store atmosphere.
• Stay informed about company products, policies and procedures.

Skills

Customer service

Communication

POS systems

Time management

Multitasking

Problem solving

Teamwork

Tools

POS systems

Job description

About the Role

Our client, a leading retail organization with a strong presence in Bloemfontein , is seeking a dedicated Customer Care Specialist to join their vibrant team. This role is essential for ensuring our customers receive outstanding support and have a positive shopping experience, both in-store and online. You will be the primary point of contact for customer inquiries, feedback, and issue resolution, playing a vital role in maintaining customer loyalty and satisfaction. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine desire to assist customers. This is a great opportunity to grow your career in customer service within the heart of the Free State . Our client values a customer-centric approach and provides a supportive environment for its employees.

Key Responsibilities

• Handle customer inquiries and resolve issues promptly and efficiently across various communication channels (phone, email, in-person).
• Provide product information, assist with purchases, and offer solutions to customer concerns.
• Process returns, exchanges, and refunds in accordance with company policies.
• Maintain accurate customer records and interaction logs in the company's CRM system.
• Gather customer feedback and insights to help improve products and services.
• Escalate complex issues to management or relevant departments when necessary.
• Educate customers on loyalty programs, promotions, and new product launches.
• Ensure a high level of customer satisfaction is consistently achieved.
• Contribute to a positive and welcoming store atmosphere.
• Stay informed about company products, policies and procedures.

Requirements

• Proven experience in a customer service or customer care role.
• Excellent communication and interpersonal skills.
• A friendly, patient, and empathetic approach to customer interactions.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Ability to multitask and manage time effectively in a busy retail environment.
• Strong problem solving skills and the ability to think on your feet.
• Team-oriented with a positive attitude.
• Must be available to work flexible hours, including weekends and holidays, as required for a retail setting.
• Based in or able to commute daily to Bloemfontein .
• Previous experience in retail customer service is highly preferred.

Benefits

• An annual salary of Rand.
• Medical aid and provident fund contributions.
• Employee discounts on a wide range of products.
• Opportunities for training and skill development.
• A stable and supportive work environment in Bloemfontein .
• Clear pathways for career advancement within the retail sector.
• Performance incentives and recognition programs.
• Regular team meetings and social events.