Customer Service Pro — Turn Frustrations into Solutions

Redial BPO; Roodepoort; Presencial; ZAR 180.000 - 240.000; Tempo integral

Resumo da vaga

Redial BPO is hiring Customer Service Agents to turn frustrated customers into satisfied ones. The role requires matric, strong English communication, and at least 1 year in a call centre/BPO setting.

You will assist customers, resolve issues, and provide accurate information during USA business hours. The successful candidates will be customer-focused, persuasive, energetic, and resilient, delivering excellent service across all interactions while meeting defined quality and productivity

Qualificações

• Matric (Grade 12) is required.
• At least 1 year in a call centre/BPO environment.
• Excellent English communication skills.
• Strong interpersonal and negotiation abilities.

Responsabilidades

• Assist customers with queries and concerns.
• Resolve issues efficiently and professionally.
• Provide accurate information and solutions.
• Deliver an excellent customer experience on every interaction.
• Meet quality, productivity and performance expectations.

Conhecimentos

Customer service

Communication

Negotiation

Problem solving

English proficiency

Computer literacy

Formação

Matric (Grade 12)

Descrição da vaga

Redial BPO is hiring Customer Service Agents to turn frustrated customers into satisfied ones. The role requires matric, strong English communication, and at least 1 year in a call centre/BPO setting.

You will assist customers, resolve issues, and provide accurate information during USA business hours. The successful candidates will be customer-focused, persuasive, energetic, and resilient, delivering excellent service across all interactions while meeting defined quality and productivity