Customer Service Agent - Call Center

Redial Bpo; Johannesburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Redial BPO is seeking exceptional Customer Service Agents to join our team in Johannesburg. If you can turn a frustrated customer into a satisfied one, communicate confidently and deliver great service, we want you!

You'll assist customers with queries, resolve issues professionally, and provide accurate information while upholding quality and productivity. Applicants should have Matric, at least 1 year of experience, strong English, and be available for USA business hours.

Qualifications

• Matric (Grade 12) and minimum 1 year relevant experience.
• Excellent English communication.
• Good computer literacy.
• Ability to work USA business hours.

Responsibilities

• Assist customers with queries and concerns
• Resolve customer issues efficiently and professionally
• Provide accurate information and solutions
• Deliver an excellent customer experience on every interaction
• Meet quality, productivity and performance expectations

Skills

Call center

Communication

Negotiation

Computer literacy

English

Customer focus

Resilience

Target-driven

Problem solving

Education

Matric (Grade 12)

Job description

WE'RE HIRING: CUSTOMER SERVICE AGENTS

Redial BPO is looking for exceptional Customer Service Agents to join our team! If you're the type of person who can turn a frustrated customer into a satisfied one, communicate with confidence, think on your feet and deliver great service consistently — we want YOU!

What we’re looking for:

• Previous call centre / BPO experience
• Matric (Grade 12)
• Minimum 1-year relevant experience
• Good computer literacy
• Strong communication and negotiation skills
• Confident speaking with customers over the phone
• Comfortable handling objections and rejection
• Target-driven with a competitive mindset
• Persuasive, energetic and resilient
• Customer-focused while still being focused on results
• Excellent English communication
• Available to work USA business hours

What you'll be doing:

• Assist customers with queries and concerns
• Resolve customer issues efficiently and professionally
• Provide accurate information and solutions
• Deliver an excellent customer experience on every interaction
• Meet quality, productivity and performance expectations

We're looking for CUSTOMER SERVICE PROS — people who know how to listen, communicate, problem-solve and represent a brand professionally.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.