Customer Service Representative

EXL; Wes-Kaap; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Zusammenfassung

EXL is seeking a dedicated customer service professional to join our South African team. You will engage with customers by phone, email and chat, delivering accurate product and pricing information while ensuring a positive experience.

This role also involves collaborating with internal teams to meet customer needs and performing data entry across multiple platforms. Strong communication and multitasking skills are essential for success.

Qualifikationen

• 1–3 years of customer service or call centre experience.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, stay organized and prioritize work.

Aufgaben

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product, pricing and availability.
• Collaborate with internal departments to meet customer needs.
• Perform data entry in various platforms.

Kenntnisse

Customer service

Communication

Multi-tasking

Tools

CRM software

Jobbeschreibung

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of customer service / call centre experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work