Customer Support Officer

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary incentives

Health insurance

Generous leave

Learning & development

Hybrid work culture in Paarl

Job summary

Placements24 in Paarl is seeking a highly organized Customer Support Officer to join the team in a hybrid work setup. You will be the primary contact for client inquiries and provide expert guidance to resolve issues efficiently.

The role requires strong communication, proactive problem-solving, and a commitment to delivering exceptional service within the Paarl region. Experience with CRM and helpdesk systems is essential.

Qualifications

• Proven experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle complex issues and de-escalate challenging situations.
• Experience working within a hybrid or flexible work model.

Responsibilities

• Manage and respond to all customer support inquiries promptly across various channels.
• Investigate and resolve customer issues, ensuring high levels of satisfaction.
• Maintain accurate and detailed records of customer interactions and resolutions in the system.
• Liaise with other departments to facilitate effective problem-solving for clients.
• Proactively identify trends in customer issues and suggest improvements to products or services.

Skills

Customer support

Communication

Problem solving

CRM software

Helpdesk

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client is looking for a highly organized and dedicated Customer Support Officer to join their team in Paarl . This role is fundamental to ensuring clients receive outstanding assistance and that their issues are resolved efficiently. You will be the primary point of contact for client inquiries, providing expert guidance and support. This position offers a flexible hybrid work arrangement, allowing for a dynamic blend of in-office engagement and remote flexibility. The ideal candidate is a skilled communicator, a proactive problem-solver, and passionate about delivering exceptional service within the picturesque Paarl region.

Key Responsibilities

• Manage and respond to all customer support inquiries promptly across various channels.
• Investigate and resolve customer issues, ensuring high levels of satisfaction.
• Maintain accurate and detailed records of customer interactions and resolutions in the system.
• Liaise with other departments to facilitate effective problem-solving for clients.
• Proactively identify trends in customer issues and suggest improvements to products or services.

Requirements

• Proven experience in a customer support or client-facing role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to handle complex issues and de-escalate challenging situations.
• Experience working within a hybrid or flexible work model.

Benefits

• Competitive annual salary and performance-related incentives.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave and public holidays.
• Opportunities for continuous learning and professional growth.
• A supportive and engaging hybrid work culture in Paarl .