Customer Experience Coordinator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Mentorship programs

Paid time off

Job summary

WhatJobs Direct is seeking a Customer Experience Coordinator in East London to support customer-focused initiatives. The role emphasizes organized, proactive service and strong communication to ensure seamless client journeys.

You will coordinate interactions, analyze feedback, and assist in CX improvement projects while collaborating with cross-functional teams to uphold high service standards in a hybrid work environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 0-2 years of experience in customer service, marketing, or a related administrative role.

Responsibilities

• Coordinate customer engagement activities and communications across multiple channels.
• Assist in gathering, analyzing, and reporting on customer feedback and satisfaction metrics.
• Support the implementation of customer experience improvement initiatives.
• Manage customer inquiries and direct them to the appropriate resources or personnel.
• Help maintain customer relationship management (CRM) system data accuracy.
• Prepare reports and presentations on customer experience performance.
• Collaborate with cross-functional teams to ensure a consistent customer journey.
• Organize customer events or webinars as needed.
• Contribute to the development of customer service standards and best practices.

Skills

Organizational skills

Communication skills

CRM experience

MS Office

Education

Bachelor's degree in business/marketing/communications

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking an organized and enthusiastic Customer Experience Coordinator to support their customer-focused initiatives. This role, based in East London, plays a vital part in ensuring a positive and seamless experience for all clients. The ideal candidate will possess excellent communication and organizational skills, a proactive attitude, and a passion for customer service excellence. You will assist in coordinating customer interactions, managing feedback channels, and supporting various customer experience projects. This is an excellent opportunity to gain valuable experience in customer experience management within a dynamic company. We are dedicated to building strong customer relationships, and this role provides the foundation for that commitment. Join a team that is passionate about creating memorable customer journeys.

Key Responsibilities

• Coordinate customer engagement activities and communications across multiple channels.
• Assist in gathering, analyzing, and reporting on customer feedback and satisfaction metrics.
• Support the implementation of customer experience improvement initiatives.
• Manage customer inquiries and direct them to the appropriate resources or personnel.
• Help maintain customer relationship management (CRM) system data accuracy.
• Prepare reports and presentations on customer experience performance.
• Collaborate with cross-functional teams to ensure a consistent customer journey.
• Organize customer events or webinars as needed.
• Contribute to the development of customer service standards and best practices.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 0-2 years of experience in customer service, marketing, or a related administrative role.
• Strong organizational and time management skills, with the ability to multitask.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software is a plus.
• A proactive and detail-oriented approach to tasks.
• Enthusiasm for customer service and a willingness to learn.
• Familiarity with the East London business community is beneficial.

Benefits

• Annual salary of ZAR.
• Hybrid work model offering a flexible work environment.
• Comprehensive health and wellness benefits.
• Opportunities for entry-level professional development in customer experience.
• A supportive and friendly team atmosphere in East London.
• Paid time off and company holidays.
• Access to mentorship programs.
• Team lunch opportunities.