On-Site Customer Service Coordinator — East London Growth

Placements24; East London; On-site; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical aid coverage

Pension fund benefits

Professional development and training

Supportive and collaborative team

Paid vacation and public holidays

Job summary

WhatJobs Direct in East London, Eastern Cape, is seeking a driven Customer Service Coordinator to manage daily inquiries, coordinate workflows, and maintain accurate records. The role is on-site, full-time, and requires strong organization, communication, and familiarity with CRM and MS Office.

You will liaise with sales and technical teams to ensure timely resolutions and high service standards. We offer a collaborative environment, opportunities for training, and a commitment to customer

Qualifications

• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Coordinate customer service activities and ensure smooth daily operations.
• Manage and organize customer inquiries, assigning them to the appropriate team members.
• Maintain and update customer records and support documentation accurately.
• Assist in the preparation of reports on customer service performance.
• Communicate with customers to follow up on inquiries and ensure resolution.
• Liaise with other departments to resolve customer issues.
• Provide direct customer support for basic inquiries when needed.
• Help train new customer service representatives on processes and procedures.
• Identify areas for improvement in customer service workflows.
• Ensure adherence to company policies and service level agreements.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

CRM systems

Microsoft Office Suite

Job description

WhatJobs Direct in East London, Eastern Cape, is seeking a driven Customer Service Coordinator to manage daily inquiries, coordinate workflows, and maintain accurate records. The role is on-site, full-time, and requires strong organization, communication, and familiarity with CRM and MS Office.

You will liaise with sales and technical teams to ensure timely resolutions and high service standards. We offer a collaborative environment, opportunities for training, and a commitment to customer